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Polegate (PLG)

Polegate station, High Street, Polegate, East Sussex, BN26 6AQ

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:10 - 19:35
  • Opening Hours,Saturday: 06:10 - 19:35
  • Opening Hours,Sunday: 08:30 - 16:05
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:45 - 22:45
  • Information Services Opening Times,Saturday: 05:45 - 22:45
  • Information Services Opening Times,Sunday: 05:45 - 22:45

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:45 - 22:45
  • Staff Help Available,Saturday: 05:45 - 22:45
  • Staff Help Available,Sunday: 05:45 - 22:45

Customer Help Points

Yes

The Assistance Meeting Point is at the main entrance, on platform 2.

Customer Services Notes

Assistance can be provided via the help points, located on the platforms, at all times of the day.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.

Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

Help Points are available inside and outside this station

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This is a Category B1 station: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing.

The Assistance Meeting Point is at the main entrance, on platform 2.

Ticket barriers and gates

Available

Accessible ticket machines

Available

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Available

A staff-operated ramp is required for step-free access between train and platform at this station.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Waiting rooms

Available

There is a heated waiting room in the ticket office and on both platforms when the station is staffed. There are unheated shelters on both platforms.

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

Accessible spaces

6 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:45 - 22:45
  • Staff help available,Saturday: 05:45 - 22:45
  • Staff help available,Sunday: 05:45 - 22:45
Customer Help Points

Yes

The Assistance Meeting Point is at the main entrance, on platform 2.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted travel helpline is not available on Christmas Day.

0800 138 1016

Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our Assisted Travel team on: 0800 138 1016

  • Texting us on: 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Help Point location

Help Points are available inside and outside this station

Toilets

Available

Located on platform 2. These toilets are available when this station is staffed.

Accessible Toilets

Available

Toilets may only be available during staffed hours at some locations.

Accessible toilets at this station are accessed using a RADAR key.

Baby Changing

Unavailable

Waiting Rooms

Available

There is a heated waiting room in the ticket office and on both platforms when the station is staffed. There are unheated shelters on both platforms.

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Sunday: Available

Spaces

212 spaces

Accessible spaces

6 spaces

Free parking is offered to all Blue Badge holders.

Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

Impaired mobility set down/pick up points available

Available

Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park

Car park CCTV

Yes

Refreshment Facilities

Available

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.

Bicycle Storage

Spaces

48 spaces

Type of Storage

Stands & Racks

Location

Located outside the main entrance.

Cycles are left at owners risk. Abandoned cycles may be removed.

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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