Polegate (PLG)
Polegate station, High Street, Polegate, East Sussex, BN26 6AQ
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 19:35
- Opening Hours,Saturday: 06:10 - 19:35
- Opening Hours,Sunday: 08:30 - 16:05
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Southern website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 22:45
- Information Services Opening Times,Saturday: 05:45 - 22:45
- Information Services Opening Times,Sunday: 05:45 - 22:45
Staff Help Available
- Staff Help Available,Monday to Friday: 05:45 - 22:45
- Staff Help Available,Saturday: 05:45 - 22:45
- Staff Help Available,Sunday: 05:45 - 22:45
Customer Help Points
Yes
The Assistance Meeting Point is at the main entrance, on platform 2.
Customer Services Notes
Assistance can be provided via the help points, located on the platforms, at all times of the day.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Southern station or onboard a Southern train, please visit the Southern website and use the webform to register your lost item.
Some Southern trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step-free access to both platforms via separate entrances and short ramps (below 400m and less than 1:10 gradient). Access between platforms via level crossing.
The Assistance Meeting Point is at the main entrance, on platform 2.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Available
A staff-operated ramp is required for step-free access between train and platform at this station.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Waiting rooms
Available
There is a heated waiting room in the ticket office and on both platforms when the station is staffed. There are unheated shelters on both platforms.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
Accessible spaces
6 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:45 - 22:45
- Staff help available,Saturday: 05:45 - 22:45
- Staff help available,Sunday: 05:45 - 22:45
Customer Help Points
Yes
The Assistance Meeting Point is at the main entrance, on platform 2.
Helpline
- Helpline,Monday to Sunday: Available
The assisted travel helpline is not available on Christmas Day.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our Assisted Travel team on: 0800 138 1016
Texting us on: 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
Help Points are available inside and outside this station
Toilets
Available
Located on platform 2. These toilets are available when this station is staffed.
Accessible Toilets
Available
Toilets may only be available during staffed hours at some locations.
Accessible toilets at this station are accessed using a RADAR key.
Baby Changing
Unavailable
Waiting Rooms
Available
There is a heated waiting room in the ticket office and on both platforms when the station is staffed. There are unheated shelters on both platforms.
Seating Area
Available
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
Spaces
212 spaces
Accessible spaces
6 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.
Impaired mobility set down/pick up points available
Available
Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up in the car park
Car park CCTV
Yes
Refreshment Facilities
Available
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard trains which serve this station. More information about onboard WIFI can be found on the Southern website.
Bicycle Storage
Spaces
48 spaces
Type of Storage
Stands & Racks
Location
Located outside the main entrance.
Cycles are left at owners risk. Abandoned cycles may be removed.
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Located outside the main entrance.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.