Last updated:Today at 15:14
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Poole station, Serpentine Road, Poole, Dorset, BH15 2BQ
Located at entrance on platform 1 and in the booking hall
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Poole ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
No
Yes
Yes
Help points are available on all platforms
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Poole.
Yes
Yes
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B Station - There is level access to both sides of the station by ramps.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
No
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
No
Yes
Yes
Yes
No
No
3 spaces
No
Yes
Yes
Help points are available on all platforms
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Yes
No
No
Yes
146 spaces
3 spaces
No
No
No
Parking charges apply
RingGo Code 77554.
Hourly rate available from 1200 from RingGo ONLY
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
Yes
Yes
Yes
90 spaces
Racks
Yes
No
Beryl Bikes
Station forecourt, off Serpentine Road
Information to plan your onward journey is available in a printable format here
Poole Harbour
Beryl Bikes