Last updated:Today at 10:45
Train companies affected:South Western Railway
Poole (POO)
Poole station, Serpentine Road, Poole, Dorset, BH15 2BQ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 19:00
- Opening Hours Saturday: 07:00 - 18:00
- Opening Hours Sunday: 09:00 - 19:00
Location
Located at entrance on platform 1 and in the booking hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Poole ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:50 - 22:35
- Information Services Opening Times Saturday: 07:15 - 00:00
- Information Services Opening Times Sunday: 09:00 - 00:00
Staff Help Available
Yes
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Poole.
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B Station - There is level access to both sides of the station by ramps.
Interchange between platforms is via a ramped underpass at the London end of the platforms.
Ticket barriers and gates
No
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
3 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Spaces
146 spaces
Accessible spaces
3 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.60
- Off-peak rate £4.90
- Rate per day £9.90
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £39.50
- Rate per month £139.30
- Rate per 3 months £417.90
- Rate per year £1393.00
Notes
RingGo Code 77554.
Hourly rate available from 1200 from RingGo ONLY
Bank Holiday £4.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £14.70.
ATM
Yes
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
90 spaces
Type of Storage
Racks
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
Beryl Bikes
More Information
Transport Links
Station forecourt, off Serpentine Road
Information to plan your onward journey is available in a printable format here
Poole Harbour
Beryl Bikes
