Last updated:Today at 22:42
Train companies affected:London Overground
Rainham (Essex) (RNM)
Rainham station, Ferry Lane, Rainham, Essex, RM13 9JA
The ticket office opening times at this station have been amended due to the Coronavirus pandemic. You can find the current opening times here.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:15 - 09:50
- Opening Hours,Saturday: Unavailable
- Opening Hours,Sunday: Unavailable
Location
Platform 2
London Fare Zone
Zone 6
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up only available from self-service ticket machine
The nearest Oyster Ticket Stops that can issue a new Oyster Card are:
Rainham Village Newsagents, 51 Upminster Road South, Rainham, Essex. RM13 9YS.
Gayatri Newsagents, 22 The Broadway, Rainham, Essex, RM13 9YW
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:15 - 09:45
- Information Services Opening Times,Saturday: Unavailable
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
- Staff Help Available,Monday to Friday: 07:00 - 21:00
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday and Public Holidays - 09:00 - 16:00
Christmas Day and Boxing Day: Closed.
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
If travelling towards London, please use the level crossing. You will need to show a valid ticket for travel, in order for the gate to be opened onto the platform
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 2 . This can be accessed using a radar key.
Waiting rooms
Available
Closed until further notice
Platform 1
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside station entrance
Accessible spaces
5 spaces
Staff Help
Staff help available
- Staff help available,Monday to Friday: 07:00 - 21:00
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 2.
The National key toilet is located on Platform 2 ; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Platform 2 . This can be accessed using a radar key.
Baby Changing
Unavailable
Waiting Rooms
Available
Closed until further notice
Platform 1
Seating Area
Unavailable
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
221 spaces
Accessible spaces
5 spaces
Impaired mobility set down/pick up points available
Available
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £6.30
- Rate on Saturday £3.20
- Rate on Sunday £3.20
- Rate per week £26.00
- Rate per month £98.00
- Rate per 3 months £287.00
- Rate per year £995.00
Notes
Reserved Premier Parking (Annual): £1,197.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Refreshment Facilities
Available
Platform 2
Bicycle Storage
Spaces
5 spaces
Racks also available nearby on council land
Type of Storage
Stands
Location
By station entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement at Bus Stop N, outside the front of the Main Entrance across the road (W3W ///gums.smart.motor)
No
Information to plan your onward journey is available in a printable format here
