Last updated:Today at 20:04
Train companies affected:Avanti West Coast, CrossCountry, East Midlands Railway, Northern, TransPennine Express, Transport for Wales
Rayleigh (RLG)
Rayleigh station, Station Road, Rayleigh, Essex, SS6 7HJ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Saturday: 06:00 - 20:00
- Opening Hours Sunday: 08:10 - 19:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 06:00 - 20:00
- Information Services Opening Times Sunday: 08:10 - 19:30
Staff Help Available
- Staff Help Available Monday to Saturday: 06:00 - 20:00
- Staff Help Available Sunday: 08:10 - 19:30
Driver only operated services. Mobile assistance teams operate within the area and can be available for booked assists. Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended
Customer Help Points
Yes
Help point available on platform 1.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This station has step free access to both platforms but not between platforms. Ramp access to the Southend platform via The Approach road, approximately 650 metres away or 7 minutes walk.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 20:00
- Waiting rooms Saturday: 06:00 - 20:00
- Waiting rooms Sunday: 08:10 - 19:30
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Rayleigh Car Park 1
3 spaces
Rayleigh Car Park 2
0 spaces
Accessible car park equipment
Rayleigh Car Park 1
Rayleigh Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:00 - 20:00
- Staff help available Sunday: 08:10 - 19:30
Driver only operated services. Mobile assistance teams operate within the area and can be available for booked assists. Customers wanting to turn up and go can do so when ticket office is open and staff will provide assistance as soon as possible. Booking is recommended
Customer Help Points and Meeting Point
Yes
Help point available on platform 1.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets including accessible (radar key) toilets are located on platform 1. Toilets are available when the station is staffed
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 20:00
- Waiting Rooms Saturday: 06:00 - 20:00
- Waiting Rooms Sunday: 08:10 - 19:30
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
414 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £5.20
- Rate per day £6.30
- Rate on Saturday £4.20
- Rate on Sunday £4.20
- Rate per week £26.00
- Rate per month £105.00
- Rate per 3 months £305.00
- Rate per year £1055.00
Notes
£12.00 Weekend fare (from 1000 Friday - 0400 Monday)
£59.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
23 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1785.00
ATM
Yes
Located outside the station
Refreshment Facilities
Yes
Coffee shop
Shops
No
News agent
Pay Phones
Yes
Bicycle Storage
Spaces
110 spaces
42 sheffield stand spaces and 68 2-tier rack spaces
Type of Storage
Stands & Racks
Location
In car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stopat station entrance
Local bus stops outside station. Rayleigh is a PlusBus location click here to see the PlusBus map
