Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Raynes Park (RAY)
Raynes Park station, Coombe Lane, Raynes Park, Greater London, SW20 0JY
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:20 - 20:00
- Opening Hours,Saturday: 07:00 - 20:00
- Opening Hours,Sunday: 09:00 - 18:30
Location
At the station entrance
London Fare Zone
Zone 4
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Raynes Park ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from information point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:20 - 23:30
- Information Services Opening Times,Saturday: 06:20 - 23:30
- Information Services Opening Times,Sunday: 07:00 - 23:00
Staff Help Available
- Staff Help Available,Monday to Friday: 06:30 - 23:30
- Staff Help Available,Saturday: 06:30 - 23:30
- Staff Help Available,Sunday: 07:00 - 23:00
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Raynes Park.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B3 station - This station has step-free access to Platforms 1 and 2 (for trains towards London Waterloo) via long and steep ramps at up to 1:10 gradient. There is no step-free access to Platforms 3 and 4 (for trains towards Chessington South/ Kingston/ Surbiton).
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Heating waiting room located on Platforms 3/4.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:30 - 23:30
- Staff help available,Saturday: 06:30 - 23:30
- Staff help available,Sunday: 07:00 - 23:00
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Nearest accessible station
Help Point location
There are Help Points
Toilets
Available
Platforms 3/4.
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Available
Heating waiting room located on Platforms 3/4.
Seating Area
Available
ATM
Available
Refreshment Facilities
Available
Starbucks close to entrance of platform 1 and 2. Coffee shop at entrance of station at platform 3 and 4.
Shops
Available
Shops outside of station.
Public Telephones
Yes
Bicycle Storage
Spaces
98 spaces
Type of Storage
Racks
Location
Booking hall entrance, platform 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
To Motspur Park / New Malden: Coombe Lane (A238) Bus stop 'H'
To Wimbledon: Coombe Lane (A238) Bus stop 'B'
Information to plan your onward journey is available in a printable format here
