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Raynes Park (RAY)

Raynes Park station, Coombe Lane, Raynes Park, Greater London, SW20 0JY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:20 - 20:00
  • Opening Hours Saturday: 07:00 - 20:00
  • Opening Hours Sunday: 09:00 - 18:30
Location

At the station entrance

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Raynes Park ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:20 - 23:30
  • Information Services Opening Times Saturday: 06:20 - 23:30
  • Information Services Opening Times Sunday: 07:00 - 23:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:30 - 23:30
  • Staff Help Available Saturday: 06:30 - 23:30
  • Staff Help Available Sunday: 07:00 - 23:00

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Raynes Park.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B3 station - This station has step-free access to Platforms 1 and 2 (for trains towards London Waterloo) via long and steep ramps at up to 1:10 gradient. There is no step-free access to Platforms 3 and 4 (for trains towards Chessington South/ Kingston/ Surbiton).

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Heating waiting room located on Platforms 3/4.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:30 - 23:30
  • Staff help available Saturday: 06:30 - 23:30
  • Staff help available Sunday: 07:00 - 23:00
Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.

Nearest accessible station

Toilets

Yes

Platforms 3/4.

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Heating waiting room located on Platforms 3/4.

Seating Area

Yes

ATM

Yes

Refreshment Facilities

Yes

Starbucks close to entrance of platform 1 and 2. Coffee shop at entrance of station at platform 3 and 4.

Shops

Yes

Shops outside of station.

Bicycle Storage

Spaces

98 spaces

Type of Storage

Racks

Location

Booking hall entrance, platform 2

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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