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Reading West (RDW)

Reading West station, Oxford Road, Reading, Berkshire, RG1 7PY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 10:45
Location

Station Building

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Smartcard note

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live journey information

Information Services Opening Times

  • Information Services Opening Times Monday to Sunday: No

Staff Help Available

  • Staff Help Available Monday to Friday: 06:30 - 18:30
  • Staff Help Available Saturday: 09:30 - 15:30
  • Staff Help Available Sunday: 10:30 - 16:30

Meeting point: platform.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step Free Category B3 - This station has a degree of step free access but only to Platform 1 and only if accessed via Tilehurst Road, through a steep ramp. Otherwise this station can be classified as Category C.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

No

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station. Please ask a member of our team if you require the key.

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

Yes

Accessible taxis are available. Please request staff assistance.

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:30 - 18:30
  • Staff help available Saturday: 09:30 - 15:30
  • Staff help available Sunday: 10:30 - 16:30

Meeting point: platform.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Same as staffed hours only.

Located in station building and only available during staffed hours.

Station Building

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station. Please ask a member of our team if you require the key.

Baby Changing

Yes

Baby changing facilities are located in the accessible toilet, opening and closing times are the same as the staffing hours of the station. Please ask a member of our team if you require the key.

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

Bicycle Storage

Spaces

0 spaces

Type of Storage

Compounds

CCTV

No

Bicycle Hire

Cycle Hire Information

No

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