Last updated:Today at 00:03
Train companies affected:South Western Railway
Richmond station, The Quadrant, Richmond, Greater London, TW9 2NA
The toilets at Richmond are out of use until further notice.
In the booking hall and on the lower station concourse
Zone 4
Yes
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
No
Yes
Yes
Yes
Richmond ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Yes
Help points are available on all platforms
Please contact our Customer Service Centre on 0345 6000 650
No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Richmond.
Yes
Yes
Booking Hall
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Yes
Wide aisle ticket gate available.
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Yes
Yes
Yes
Yes
Yes
Heated waiting room on Platform 1. Seating is compliant with code of practice.
Yes
Yes
No
No
1 spaces
No
Yes
Help points are available on all platforms
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Yes
The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Yes
Yes
Yes
Heated waiting room on Platform 1. Seating is compliant with code of practice.
Yes
55 spaces
1 space
No
No
Yes
Parking charges apply
RingGo Code 2004.
Hourly rate available from 1200 from RingGo ONLY
Bank Holiday £9.10.
Off-Peak from 1200 Monday to Friday. Weekend ticket available from 0001 Friday until 0359 Tuesday £27.30.
Yes
Yes
Yes
Yes
Yes
Find WiFi Hotspots around Richmond station
Yes
212 spaces
Compounds, Stands & Racks
Cycle stands located in car park and in station adjacent to the booking hall.
Yes
Yes
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700
Opposite station on Kew Road (A307) bus stop Z
Information to plan your onward journey is available in a printable format here
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700