Last updated:Today at 18:05
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Today at 11:54
Train companies affected:South Western Railway
Richmond (London) (RMD)
Richmond station, The Quadrant, Richmond, Greater London, TW9 2NA
The toilets at Richmond are out of use until further notice.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 21:45
- Opening Hours Saturday: 06:15 - 21:45
- Opening Hours Sunday: 07:15 - 21:30
Location
In the booking hall and on the lower station concourse
London Fare Zone
Zone 4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Richmond ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Richmond.
CCTV at the Station
Yes
Tourist Information
Yes
Booking Hall
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Yes
Wide aisle ticket gate available.
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Heated waiting room on Platform 1. Seating is compliant with code of practice.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located in the platform level Concourse area. The National key toilets are located at the platform level Concourse area; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Heated waiting room on Platform 1. Seating is compliant with code of practice.
Seating Area
Yes
Spaces
55 spaces
Accessible spaces
1 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £3.00
- Off-peak rate £9.10
- Rate per day £18.20
- Rate on Saturday £9.10
- Rate on Sunday £9.10
- Rate per week £72.60
- Rate per month £255.10
Notes
RingGo Code 2004.
Hourly rate available from 1200 from RingGo ONLY
Bank Holiday £9.10.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £27.30.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Find WiFi Hotspots around Richmond station
Post Boxes
Yes
Bicycle Storage
Spaces
212 spaces
Type of Storage
Compounds, Stands & Racks
Location
Cycle stands located in car park and in station adjacent to the booking hall.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700
More Information
Transport Links
Opposite station on Kew Road (A307) bus stop Z
Information to plan your onward journey is available in a printable format here
Cycle hire shop on station.
Monday and Tuesday 0900 - 1800
Wednesday CLOSED
Thursday 1100 - 1900
Friday 0900 - 1800
Saturday 0900 - 1700
Sunday 1000 - 1700
