Last updated:Today at 09:01
Train companies affected:South Western Railway
Romsey (ROM)
Romsey station, Station Approach, Romsey, Hampshire, SO51 8DU
The Ticket Office at this station will only be open during the normal morning hours. It will be closed in the afternoon / evening.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:50 - 13:30
- Opening Hours Saturday: 06:50 - 13:30
- Opening Hours Sunday: No
Location
In ticket hall
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Romsey ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:50 - 13:30
- Information Services Opening Times Saturday: 06:50 - 13:30
- Information Services Opening Times Sunday: No
Staff Help Available
- Staff Help Available Monday to Saturday: 06:50 - 13:30
- Staff Help Available Sunday: No
During normal staffed hours.
Customer Help Points
Yes
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650.
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Romsey.
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step Free Category B2 - This station has a degree of step free access with both platforms able to be accessed step free, platform 1 is via local roads and up a long access ramp. Platform 2 is through the ticket office or night entrance.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Heated waiting rooms on both platforms.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Accessible spaces
Not Specified
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Saturday: 06:50 - 13:30
- Staff help available Sunday: No
During normal staffed hours.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Toilets
Yes
Toilets including accessible toilets are available when the station is staffed.
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Heated waiting rooms on both platforms.
Seating Area
Yes
Spaces
20 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Yes
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £1.90
- Rate per day £3.90
- Rate on Saturday £1.90
- Rate on Sunday £1.90
- Rate per week £15.50
Notes
RingGo Code 77512.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £1.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £5.70.
Refreshment Facilities
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Connect to "SWR Free Station WiFi"
Bicycle Storage
Spaces
14 spaces
Type of Storage
Stands
Location
station entrance, platform
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt.
Information to plan your onward journey is available in a printable format here
