St Austell (SAU)
Managed by Great Western Railway
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
Note -
ATM machine
-
Toilets
Toilets The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. -
Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
St Austell
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- No
- Storage spaces
- 25
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- APCOA Parking (UK) Limited
- Phone number
- 0345 165 2030
- Address
-
High Cross Street
St Austell
PL25 4LA - Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 80
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £3.30
- Weekly rate
- £16.50
- Monthly rate
- £56.00
- 3 Monthly rate
- £155.00
- Annual rate
- £445.00
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format here
- Taxi
-
Yes
- Accessible taxis
-
Yes
- Impaired mobility set down / pick up points available
- Yes
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:45 - 16:45
- Location
- Self service ticket machine located at the entrance to platform 2.
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- Self service Ticket Machine is located at the entrance to platform 2.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Yes, at either ticket office or self-service ticket machine
- Smartcards validators
- No
- Smartcard Accepted
- Penalty fares
- Penalty fares apply for Great Western Railway
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:00 - 16:45
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
-
Please register your lost property here GWR Lost Property. It can take several days for items to turn up, we will let you know if they do.
-
Monday - Friday 08:00 - 19:00
Saturday 09:00 - 17:00
Sunday 10:00 - 16:30
- Customer Services
-
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Connect to "GWR Free Station WiFi"
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- The radar key is available from station staff.
- Waiting Rooms
- Yes
- Waiting rooms opening hours
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:45 - 16:45
Accessibility and mobility access
- Helpline Contact
- 08001 971 329 or 18001 0800 197 1329 (Textphone)
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
- Yes
- Meeting point: Ticket office.
- Staff help available opening times
-
Monday - Friday 05:50 - 19:00
Saturday 06:50 - 19:00
Sunday 09:45 - 16:45
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
-
Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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