Last updated:Today at 20:51
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway
St Austell (SAU)
St Austell station, High Cross Street, St Austell, Cornwall, PL25 4LA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:30 - 19:00
- Opening Hours Saturday: 07:30 - 19:00
- Opening Hours Sunday: 09:45 - 16:45
Location
Self service ticket machine located at the entrance to platform 2.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Self service Ticket Machine is located at the entrance to platform 2.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Smartcard Accepted
Information Available From Staff
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:30 - 19:00
- Information Services Opening Times Saturday: 07:30 - 19:00
- Information Services Opening Times Sunday: 09:00 - 16:45
Same as ticket office hours.
Staff Help Available
- Staff Help Available Monday to Friday: 05:30 - 20:15
- Staff Help Available Saturday: 06:00 - 20:15
- Staff Help Available Sunday: 08:45 - 16:45
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A Station - This station has step free access to both platforms via a liftbridge.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Self service Ticket Machine is located at the entrance to platform 2.
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 05:30 - 20:15
- Waiting rooms Saturday: 05:30 - 20:15
- Waiting rooms Sunday: 08:45 - 16:45
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Yes
Impaired mobility set down/pick-up point
Yes
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:30 - 20:15
- Staff help available Saturday: 06:00 - 20:15
- Staff help available Sunday: 08:45 - 16:45
Meeting point: Ticket office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:30 - 20:15
- Waiting Rooms Saturday: 05:30 - 20:15
- Waiting Rooms Sunday: 08:45 - 16:45
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- High Cross Street
- St Austell
- PL25 4LA
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
79 spaces
Accessible spaces
7 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £2.70
- Rate per day £3.80
- Rate on Saturday £2.70
- Rate on Sunday £2.70
- Rate per week £19.00
- Rate per month £60.00
- Rate per 3 months £163.00
- Rate per year £470.00
ATM
No
Located outside the station
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
Yes
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Bicycle Storage
Spaces
25 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
East bound buses go from the station carpark. Westbound and Newquay buses go from the bus station
Yes
Information to plan your onward journey is available in a printable format here
