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Last updated:Today at 14:57
Train companies affected:CrossCountry, East Midlands Railway
Last updated:Today at 10:58
Train companies affected:South Western Railway
Last updated:Yesterday at 02:21
Train companies affected:National Rail

St Austell (SAU)

St Austell station, High Cross Street, St Austell, Cornwall, PL25 4LA

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:50 - 19:00
  • Opening Hours Saturday: 06:50 - 19:00
  • Opening Hours Sunday: 09:45 - 16:45
Location

Self service ticket machine located at the entrance to platform 2.

Ticket Machines

Yes

Collection of pre-purchased tickets
  • Pick up tickets at Ticket Machine
Accessible ticket machines

Yes

Self service Ticket Machine is located at the entrance to platform 2.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

Smartcard Accepted

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:50 - 19:00
  • Information Services Opening Times Saturday: 06:50 - 19:00
  • Information Services Opening Times Sunday: 09:00 - 16:45

Staff Help Available

  • Staff Help Available Monday to Friday: 05:50 - 19:00
  • Staff Help Available Saturday: 06:50 - 19:00
  • Staff Help Available Sunday: 09:45 - 16:45

Meeting point: Ticket office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Luggage Storage

No

Lost Property

Yes

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you. Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us. Register your lost item here

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step Free Category A Station - This station has step free access to both platforms via a liftbridge.

Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Self service Ticket Machine is located at the entrance to platform 2.

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms
  • Waiting rooms Monday to Friday: 05:50 - 19:00
  • Waiting rooms Saturday: 06:50 - 19:00
  • Waiting rooms Sunday: 09:45 - 16:45
Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Yes

Impaired mobility set down/pick-up point

Yes

Accessible spaces

St Austell Car Park Winter

7 spaces

St Austell Car Park Summer

7 spaces

Accessible car park equipment

St Austell Car Park Winter

St Austell Car Park Summer

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:50 - 19:00
  • Staff help available Saturday: 06:50 - 19:00
  • Staff help available Sunday: 09:45 - 16:45

Meeting point: Ticket office.

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platforms 1 and 2. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request.

Accessible Toilets

Yes

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Yes

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:50 - 19:00
  • Waiting Rooms Saturday: 06:50 - 19:00
  • Waiting Rooms Sunday: 09:45 - 16:45

Seating Area

Yes

Station Car Park Winter prices 1st October to 31st March

Operator

APCOA Parking (UK) Limited

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

79 spaces

Accessible spaces

7 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £2.70
  • Rate per day £3.80
  • Rate on Saturday £2.70
  • Rate on Sunday £2.70
  • Rate per week £19.00
  • Rate per month £60.00
  • Rate per 3 months £163.00
  • Rate per year £470.00

Station car park Summer prices 1st April to 30th September

Operator

APCOA Parking (UK) Limited

Spaces

79 spaces

Accessible spaces

7 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Yes

Parking charges

Parking charges apply

  • Rate per day £4.50
  • Rate on Saturday £3.20
  • Rate on Sunday £3.20
  • Rate per week £22.50
  • Rate per month £60.00
  • Rate per 3 months £163.00
  • Rate per year £470.00

ATM

No

Located outside the station

Refreshment Facilities

Yes

Shops

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Connect to "GWR Free Station WiFi"

Bicycle Storage

Spaces

25 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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