Saxmundham (SAX)
Managed by Greater Anglia
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
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ATM machine
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Toilets
-
Pay phone
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Internet
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Post box
Note -
Tourist information office
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Shops
Saxmundham
Getting to and from the station
Bicycle parking
Lockers,Stands- Storage sheltered
- No
- Storage location
-
On platform 1
- Storage spaces
- 10
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Greater Anglia
- Address
-
-
-
- Email address
- contactcentre@greateranglia.co.uk
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 18 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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Local town services only
- Accessible taxis
-
Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Note: ticket machine is card only (not cash)
The ticket machine is located near the waiting room.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- No
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday Closed
Saturday Closed
Sunday Closed
- Passenger Information Systems
- Departure screens, Arrival screens
- Customer help points
- Yes
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On each platform
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
-
Replacement transport stop on station forecourt
Facilities
- ATM Machine
- No
- Post box
- Yes
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
-
As an alternative to the above number, please use 0345 600 7245 (option 4) if calling from a mobile.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
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Monday - Sunday Closed
A guard/conductor is on each train to help customers.
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to both platforms via Station Approach Road level crossing. Approximately 30 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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