Saxmundham (SAX)
Managed by Greater Anglia
Station facilities
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Station seating facilities
Station seating facilities The Waiting Room at this station is located on Platform 1 and is open at the following times:
Monday to Saturday - 07:00 to 16:00
Sunday - Closed
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
Note -
Tourist information office
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Shops
Saxmundham
Getting to and from the station
Bicycle parking
Lockers,Stands- Storage sheltered
- No
- Storage location
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On platform 1
- Storage spaces
- 10
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- National Car Parks Ltd
- Phone number
- 0345 050 7080
- Address
-
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- Email address
- [email protected]
- Opening hours
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Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 42 with 2 accessible spaces available
- Accessible car park equipment
- Wheelchair users can use car park equipment at this station unaided
- Free of charge
- No
- Daily rate
- £3.00
- CCTV Coverage
- No
- Onward travel information
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Local town services only
- Accessible taxis
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Details of nearest taxis are shown on station information poster
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
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Note: ticket machine is card only (not cash)
The ticket machine is located near the waiting room.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
Staffing and general services
- Information available from staff
- Information services - opening times
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Monday - Friday Closed
Saturday Closed
Sunday Closed
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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On each platform
- Lost Property
- Yes
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Monday - Friday 09:00 - 17:00
- Customer Services
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Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
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Replacement transport stop on station forecourt
Facilities
- ATM Machine
- No
- Post box
- Yes
- Toilets
- No
- Waiting Rooms
- Yes
- Waiting rooms location
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The Waiting Room at this station is located on Platform 1 and is open at the following times:
Monday to Saturday - 07:00 to 16:00
Sunday - Closed
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 028 28 78
- Assisted travel
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We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
08:00 - 20:00
- Staff help available
- Yes
- Station is not staffed, assistance can be provided to get on and off the train, by the conductor onboard. Booking is recommended.
- Staff help available opening times
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Monday - Sunday Closed
A guard/conductor is on each train to help customers.
- Ramp for train access
- No
- Step free access coverage
- Yes
- Step free access note
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This station has step free access to both platforms via Station Approach Road level crossing. Approximately 30 metres between platforms.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the platform.
- Wheelchairs available
- No
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