Skip to main content
Last updated:Today at 20:07
Train companies affected:Avanti West Coast, Caledonian Sleeper, ScotRail, TransPennine Express

Saxmundham (SAX)

Saxmundham station, Station Approach, Saxmundham, Suffolk, IP17 1BW

The Rail Replacement bus stop at Saxmundham is being temporarily moved on the following dates due to a double level crossing closure in the area:

Saturday 13th, 20th, 27th & Sunday 14th, 21st, 28th April, and Sunday 26th & Monday 27th May 2024.

On the above dates only, Rail Replacement buses will depart from the bus stop on Chantry Road (B1121). The bus stop is a five minute walk (0.2 miles) from Saxmundham station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Note: ticket machine is card only (not cash)

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp Assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Woodbridge and Ipswich) - Adjacent to the signal box on the other platform, fixed to the wall of the former station building just along from the ticket machine

  • Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) - Beyond the waiting shelter at the entrance on to this platform, fixed to a red post

Customer Services Notes

Monday-Saturday 08:00-20:00
Sunday 10:00-20:00
Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This station has step free access to both platforms from Station Approach, with approximately 30 metres between the two entrances which are either side of the level crossing.

This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is on the platform.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Note: ticket machine is card only (not cash)

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Saturday: 06:00 - 12:00
  • Waiting rooms Sunday: 08:30 - 12:00

The waiting room is located in the station building on Platform 1 (for trains towards Woodbridge and Ipswich).

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available

Yes

This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp Assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Assistance meeting point is on the platform.

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Woodbridge and Ipswich) - Adjacent to the signal box on the other platform, fixed to the wall of the former station building just along from the ticket machine

  • Platform 2 (for trains towards Halesworth, Beccles, and Lowestoft) - Beyond the waiting shelter at the entrance on to this platform, fixed to a red post

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Saturday: 06:00 - 12:00
  • Waiting Rooms Sunday: 08:30 - 12:00

The waiting room is located in the station building on Platform 1 (for trains towards Woodbridge and Ipswich).

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

42 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £3.00
  • Rate per year £328.00

Refreshment Facilities

No

Pay Phones

No

Post Boxes

Yes

Bicycle Storage

Spaces

10 spaces

Type of Storage

Stands

Location

There are five cycle stands on Platform 1 (for trains towards Ipswich) which are next to the entrance on to the platform from the station car park, beyond the former station building.

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station