Last updated:Today at 22:42
Train companies affected:London Overground
Shepperton (SHP)
Shepperton station, Station Approach, Shepperton, Surrey, TW17 8AN
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:25 - 13:00
- Opening Hours,Saturday: 08:00 - 13:00
- Opening Hours,Sunday: 09:00 - 13:00
Location
A Ticket Vending Machine with a video help link is located near the station entrance.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- No
Use Oyster Pay as you go here
No
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Shepperton ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Contactless Pay as you go
Use Contactless Pay as you go from this station
Yes
Information Available
- Yes - from help point
Customer Information
Unavailable
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 13:00
- Information Services Opening Times,Saturday: 08:00 - 13:00
- Information Services Opening Times,Sunday: 09:00 - 13:00
Staff Help Available
Unavailable
Telephone 0800 52 82 100
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Shepperton.
CCTV at the Station
Yes
Help Point location
Help Points are available inside and outside this station
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
N/A
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
1 spaces
Accessible car park equipment
No
Staff Help
Staff help available
Unavailable
Telephone 0800 52 82 100
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
Help Points are available inside and outside this station
Toilets
Unavailable
N/A
Accessible Toilets
Unavailable
N/A
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
7 spaces
Accessible spaces
1 space
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking is free
Notes
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Unavailable
Public Telephones
No
Post Boxes
Available
Bicycle Storage
Spaces
36 spaces
Type of Storage
Racks
Location
Platform 1 and booking hall entrance
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Front of Station in Station Approach off Green Lane (B3366)
Information to plan your onward journey is available in a printable format here
