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Last updated:Today at 22:42
Train companies affected:London Overground

Stonehouse (SHU)

Stonehouse station, Burdett Road, Stonehouse, Gloucestershire, GL10 2JW

The ticket office will have the following changes to planned opening hours:

Thursday 3rd July Friday 4th July 07:00 - 11:30

Saturday 5th July 08:00 - 12:30

Monday 7th July - including Friday 12th July 07:00 - 11 ;30

Saturday 13th July Closed

Monday 15th July - including Friday 19th July 07:00 - 11:30

Saturday 20th July Closed

Tickets can be bought from the ticket machine or digitally.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:10 - 10:45
  • Opening Hours,Saturday: 07:10 - 10:40
  • Opening Hours,Sunday: Unavailable
Location

On Gloucester bound platform

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Smartcard Accepted

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 06:25 - 09:55
  • Information Services Opening Times,Saturday: 07:10 - 10:40
  • Information Services Opening Times,Sunday: Unavailable

Staff Help Available

Unavailable

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

Unavailable

Lost Property

Available

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

Step-free category B2 station - “Some step-free access to all platforms"

Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.

Ticket barriers and gates

Unavailable

Accessible ticket machines

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Unavailable

Waiting rooms

Unavailable

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available

Unavailable

Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Unavailable

Accessible Toilets

Unavailable

Baby Changing

Unavailable

Waiting Rooms

Unavailable

Seating Area

Available

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

25 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £2.30
  • Rate per day £3.30
  • Rate on Saturday £2.30
  • Rate on Sunday £2.30
  • Rate per week £16.50
  • Rate per month £55.00
  • Rate per 3 months £152.00
  • Rate per year £530.00

Refreshment Facilities

Unavailable

Public Telephones

No

Public Wi-Fi

Unavailable

Find WiFi Hotspots near this station

Bicycle Storage

Spaces

6 spaces

Type of Storage

Stands

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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