Southend East (SOE)
Managed by c2c
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
Note Platform 1
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ATM machine
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Toilets
Toilets The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
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Pay phone
Pay phone Cards and Coins -
Internet
Public Wi-Fi Yes -
Post box
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Tourist information office
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Shops
Southend East
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
- Outside ticket office on platform 1 and at Riviera Drive entrance
- Storage spaces
- 17
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Operator
- Southend-on-Sea Borough Council
- Phone number
- 01702 215 000
- Address
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Riviera Drive
Southend-on-Sea
Essex
SS1 2QY - Web address
- http://www.southend.gov.uk/
- Opening hours
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Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 207
- Free of charge
- There is no charge for railway users to park their cars in this car park
- CCTV Coverage
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 05:15 - 18:00
Saturday 06:30 - 15:30
Sunday 08:00 - 15:15
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Height adjusted ticket office counter note
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Customer Service Staff
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
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For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
- Penalty fares
- Penalty fares apply for c2c
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday - Friday 05:15 - 20:30
Saturday 06:15 - 15:40
Sunday 06:15 - 15:40
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Operated by c2c
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Monday - Friday 08:00 - 20:00
Saturday - Sunday 09:00 - 16:00
Public Holidays 09:00 - 16:00
Closed Christmas Day and Boxing Day
- 03457 44 44 22
- Customer Services
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Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.net
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Bus stops on Southchurch Road, Bus Stop A (Towards Southend and London), Bus Stop B (Towards Shoeburyness)
Facilities
- ATM Machine
- No
- Pay phones
- Yes
- Pay phones type
- Cards and Coins
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
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Platform 1
- Toilets
- Yes
- Toilets Location
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The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
- Platform 1. This can be accessed using a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03457 44 44 22
- Helpline opening hours
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Monday - Sunday 24 Hours a Day
- Staff help available
- Yes
- Staff help available opening times
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Monday - Friday 06:00 - 19:30
Closed Christmas Day and Boxing Day
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Step free access is only available from Ambleside Drive to platform 1 (London bound)
- Wheelchairs available
- No
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