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Southend East (SOE)

Southend East station, Ambleside Drive, Southend-on-Sea, Essex, SS1 2UP

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Live trains

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Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:15 - 18:00
  • Opening Hours Saturday: 06:30 - 15:30
  • Opening Hours Sunday: 08:00 - 15:15
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Customer Service Staff

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:15 - 18:00
  • Information Services Opening Times Saturday: 06:30 - 15:30
  • Information Services Opening Times Sunday: 08:00 - 15:15

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 19:30

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00

Saturday, Sunday, Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

Closed Christmas Day and Boxing Day

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step free access is only available from Ambleside Drive to platform 1 (London bound)

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Customer Service Staff

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Platform 1. This can be accessed using a radar key.

Waiting rooms
  • Waiting rooms Monday to Friday: 05:15 - 20:30
  • Waiting rooms Saturday to Sunday: 06:15 - 15:40

Closed until further notice

Platform 1

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 19:30
Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 1.

The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.

Accessible Toilets

Yes

Platform 1. This can be accessed using a radar key.

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:15 - 20:30
  • Waiting Rooms Saturday to Sunday: 06:15 - 15:40

Closed until further notice

Platform 1

Seating Area

Yes

Operator

Southend-on-Sea Borough Council

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

207 spaces

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking is free

Refreshment Facilities

Yes

Platform 1

Pay Phones

Yes

Public Wi-Fi

Yes

Bicycle Storage

Spaces

17 spaces

Type of Storage

Stands

Location

Outside ticket office on platform 1 and at Riviera Drive entrance

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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