Last updated:Today at 08:12
Train companies affected:CrossCountry, LNER, Lumo, TransPennine Express
Last updated:Today at 07:14
Train companies affected:South Western Railway
Southend East (SOE)
Southend East station, Ambleside Drive, Southend-on-Sea, Essex, SS1 2UP
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:15 - 18:00
- Opening Hours Saturday: 06:30 - 15:30
- Opening Hours Sunday: 08:00 - 15:15
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 20:30
- Information Services Opening Times Saturday: 06:15 - 15:40
- Information Services Opening Times Sunday: 06:15 - 15:40
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 19:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access is only available from Ambleside Drive to platform 1 (London bound)
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Waiting rooms
- Waiting rooms Monday to Friday: 05:15 - 20:30
- Waiting rooms Saturday to Sunday: 06:15 - 15:40
Closed until further notice
Platform 1
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 19:30
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Platform 1. This can be accessed using a radar key.
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:15 - 20:30
- Waiting Rooms Saturday to Sunday: 06:15 - 15:40
Closed until further notice
Platform 1
Seating Area
Yes
Operator
Southend-on-Sea Borough Council
- 01702 215 000
- Riviera Drive
- Southend-on-Sea
- SS1 2QY
- http://www.southend.gov.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
207 spaces
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
Yes
Platform 1
Pay Phones
Yes
Bicycle Storage
Spaces
17 spaces
Type of Storage
Stands
Location
Outside ticket office on platform 1 and at Riviera Drive entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Bus stops on Southchurch Road, Bus Stop A (Towards Southend and London), Bus Stop B (Towards Shoeburyness)
Information to plan your onward journey is available in a printable format here
