Last updated:Today at 19:20
Train companies affected:Avanti West Coast, CrossCountry, London Northwestern Railway, Transport for Wales, West Midlands Railway
Southampton Central (SOU)
Southampton Central station, Blechynden Terrace, Southampton, Hampshire, SO15 1AL
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:40 - 20:45
- Opening Hours Saturday: 06:00 - 20:45
- Opening Hours Sunday: 06:30 - 20:45
Location
In main entrance and both booking halls
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Southampton Central ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Saturday: 00:00 - 02:00, 04:30 - 23:59
- Staff Help Available Sunday: 00:00 - 01:00, 05:30 - 23:59
The station is staffed 24 hours a day.
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Southampton Central.
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
All platforms. Waiting rooms are heated and seating complies with Code of Practice.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Southampton Central Car Park (upside & downside) - September 2023
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Saturday: 00:00 - 02:00, 04:30 - 23:59
- Staff help available Sunday: 00:00 - 01:00, 05:30 - 23:59
The station is staffed 24 hours a day.
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located in the Waiting Rooms on Platforms 1 and 4. The National key toilets are located on Platforms 1 and 4; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Separate baby changing room located adjacent to toilets on Platform 4, off waiting room.
Platform 4.
Waiting Rooms
Yes
All platforms. Waiting rooms are heated and seating complies with Code of Practice.
Seating Area
Yes
Southampton Central Car Park (upside & downside)
Spaces
182 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.30
- Off-peak rate £3.90
- Rate per day £7.90
- Rate on Saturday £3.90
- Rate on Sunday £3.90
- Rate per week £31.50
- Rate per month £111.30
- Rate per 3 months £333.90
- Rate per year £1113.00
Notes
RingGo Code 77473.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £3.90.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £11.70.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Southampton Central Car Park (premium)
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £7.00
- Rate per day £14.00
- Rate on Saturday £7.00
- Rate on Sunday £7.00
Notes
RingGo Code 77474.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £7.00.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £21.00.
ATM
Yes
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
No
Post Boxes
Yes
Outside Platform 1 entrance
Bicycle Storage
Spaces
392 spaces
There is partial CCTV coverage of the Cycle Storage Area.
Type of Storage
Stands & Racks
Location
Platform 1 - 200 spaces
Platform 4 - 44 spaces
Outside Platform 1 entrance - A new bike hut with 140 two tier spaces
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus service goes from the north side (Blechynden Terrace) during engineering works. Overnight onward transport goes from the South side (West Quay side)
Yes outside Platform 1 exit
Information to plan your onward journey is available in a printable format here
Southampton Cruise ship terminals.
Bus link to Town Quay for Isle of Wight Ferries.
