Last updated:Today at 21:14
Train companies affected:Avanti West Coast, London Northwestern Railway
Southend East (SOE)
Southend East station, Ambleside Drive, Southend-on-Sea, Essex, SS1 2UP
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:15 - 18:00
- Opening Hours,Saturday: 06:30 - 15:30
- Opening Hours,Sunday: 08:00 - 15:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:15 - 18:00
- Information Services Opening Times,Saturday: 06:30 - 15:30
- Information Services Opening Times,Sunday: 08:00 - 15:15
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 19:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
Closed Christmas Day and Boxing Day
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access is only available from Ambleside Drive to platform 1 (London bound)
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Platform 1. This can be accessed using a radar key.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:15 - 20:30
- Waiting rooms,Saturday to Sunday: 06:15 - 15:40
Closed until further notice
Platform 1
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Not Specified
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 19:30
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 1.
The National key toilets are located on Platform 1; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Platform 1. This can be accessed using a radar key.
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:15 - 20:30
- Waiting Rooms,Saturday to Sunday: 06:15 - 15:40
Closed until further notice
Platform 1
Seating Area
Available
Operator
Southend-on-Sea Borough Council
- 01702 215 000
- Riviera Drive
- Southend-on-Sea
- SS1 2QY
- http://www.southend.gov.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability,Monday to Sunday: Available
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
207 spaces
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking is free
Refreshment Facilities
Available
Platform 1
Public Telephones
Yes
Bicycle Storage
Spaces
17 spaces
Type of Storage
Stands
Location
Outside ticket office on platform 1 and at Riviera Drive entrance
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement at the end of Ilfracombe Ave on Southchurch Road:
Buses toward Southend/London at Bus Stop A, in front of the Car Park (W3W ///puppy.mash.pushy)
Buses toward Shoeburyness at Bus Stop B, in front of HARP Charity Shop (W3W ///plots.limit.trades)
Information to plan your onward journey is available in a printable format here
