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Last updated:Today at 17:58
Train companies affected:National Rail

Southend Victoria (SOV)

Southend Victoria station, Victoria Avenue, Southend-on-Sea, Essex, SS2 6AZ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:30 - 22:00
  • Opening Hours Saturday: 06:30 - 21:00
  • Opening Hours Sunday: 06:40 - 22:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Staff Help Available

  • Staff Help Available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Customer Help Points

Yes

Help points available on platforms 1 and 2

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

Yes

Southend Victoria station has Secure Station Acreditation

Accessible ticket machines

Yes

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms

No

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Taxi rank at front of station

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: Yes

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Customer Help Points and Meeting Point

Yes

Help points available on platforms 1 and 2

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1

Accessible Toilets

Yes

Baby Changing

Yes

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

14 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £6.30
  • Rate per day £6.30
  • Rate on Saturday £5.20
  • Rate on Sunday £5.20

ATM

No

Located on concourse

Refreshment Facilities

Yes

  • Coffee shop

  • Cold drinks vending machine

  • Food vending machine

Shops

Yes

  • Mini supermarket

  • Passport Photo Booth

Bicycle Storage

Spaces

62 spaces

86 Sheffield Stand spaces

Type of Storage

Stands

Location

Beside station building in secure compound

Sheltered

Yes

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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