Last updated:Today at 06:55
Train companies affected:Greater Anglia, Stansted Express
Southend Victoria (SOV)
Southend Victoria station, Victoria Avenue, Southend-on-Sea, Essex, SS2 6AZ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:30 - 22:00
- Opening Hours Saturday: 06:30 - 21:00
- Opening Hours Sunday: 06:40 - 22:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Customer Help Points
Yes
Help points available on platforms 1 and 2
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Yes
Southend Victoria station has Secure Station Acreditation
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Taxi rank at front of station
Impaired mobility set down/pick-up point
No
Accessible spaces
1 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Customer Help Points and Meeting Point
Yes
Help points available on platforms 1 and 2
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located near Platform 1. The National key toilets are located near Platform 1; these toilets are operated by a radar key. The National key toilets are only all toilets including accessible (radar key) toilets are located alongside platform 1
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
No
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
14 spaces
Accessible spaces
1 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £6.30
- Rate per day £6.30
- Rate on Saturday £5.20
- Rate on Sunday £5.20
ATM
No
Located on concourse
Refreshment Facilities
Yes
Coffee shop
Cold drinks vending machine
Food vending machine
Shops
Yes
Mini supermarket
Passport Photo Booth
Pay Phones
No
Bicycle Storage
Spaces
62 spaces
86 Sheffield Stand spaces
Type of Storage
Stands
Location
Beside station building in secure compound
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop on station forecourt
'First' and 'Arriva' operate a network of frequent local bus routes around Southend city and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk
Buy a Southend PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info
Bus stops are located directly outside the station on Queensway and also on Victoria Avenue.
Bus services to Southend Airport
