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Last updated:Today at 17:58
Train companies affected:National Rail

Southminster (SMN)

Southminster station, Station Approach, Southminster, Essex, CM0 7EN

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Note: ticket machine is card only (not cash)

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Tickets can be collected on Smartcard at this station

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Sunday: No

Some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the helppoint in the instance of turn up and go).

Customer Help Points

Yes

Help point available on platform 1.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

No

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Single platform station. This station has step free access to the platform.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Please wait next to the boarding ramp on the platform if you need assistance to board the train.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Note: ticket machine is card only (not cash)

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

1 spaces

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Sunday: No

Some services operate with a guard who can provide assistance, however this would not be available if the train was in driver only operation. Mobile assistance teams operate within the area and can be available for booked assistance between 0600 and 2100 Mon-Sat and 0800-2000 Sundays. Booking is recommended. Outside of these times alternative transport will be provided (via the helppoint in the instance of turn up and go).

Customer Help Points and Meeting Point

Yes

Help point available on platform 1.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

57 spaces

Accessible spaces

1 space

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £4.70
  • Rate per day £4.70
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £19.00
  • Rate per month £57.00
  • Rate per 3 months £160.00
  • Rate per year £565.00

Refreshment Facilities

No

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Car park

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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