Last updated:Today at 19:13
Train companies affected:South Western Railway
St Margarets (London) (SMG)
St Margarets station, St. Margarets Road, Twickenham, Greater London, TW1 2LH
The ticket office at St Margarets will be closed on Sunday 3 December 2023 and will be closing at 1250 on Tuesday 5 December 2023.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:20 - 19:00
- Opening Hours Saturday: 08:00 - 14:00
- Opening Hours Sunday: 09:10 - 16:00
Location
Main concourse
London Fare Zone
Zone 4
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Only Oyster pay as you go top-ups are available from self-service ticket machine(s)
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
St Margarets ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.
Information Available From Staff
- Yes - from information point
Customer Information Screens
- Departure Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:20 - 19:00
- Information Services Opening Times Saturday: 08:00 - 14:00
- Information Services Opening Times Sunday: 09:10 - 16:00
Staff Help Available
- Staff Help Available Monday to Friday: 06:00 - 22:00
- Staff Help Available Saturday: 08:00 - 22:00
- Staff Help Available Sunday: 06:00 - 22:00
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost office at London Waterloo. There is no Lost Property office at St Margarets.
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free category B3 station. Some step-free access, may be in one direction only - please check details. Step free access for trains towards Twickenham and Strawberry Hill. Steps required for trains towards Richmond. Access for Amyand Road for Platform 3 only.
St Margarets is not step-free when the station is unstaffed. Please check staffing hours.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
N/A
Waiting rooms
- Waiting rooms Monday to Friday: 06:15 - 19:00
- Waiting rooms Saturday: 06:15 - 19:00
- Waiting rooms Sunday: 09:00 - 18:00
Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.
Seating area
No
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:00 - 22:00
- Staff help available Saturday: 08:00 - 22:00
- Staff help available Sunday: 06:00 - 22:00
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Nearest accessible station
Toilets
No
N/A
Accessible Toilets
No
N/A
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:15 - 19:00
- Waiting Rooms Saturday: 06:15 - 19:00
- Waiting Rooms Sunday: 09:00 - 18:00
Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.
Seating Area
No
Refreshment Facilities
Yes
Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks
Bicycle Storage
Spaces
4 spaces
Type of Storage
Racks
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
St Margarets Road (A3004) bus stop J
Information to plan your onward journey is available in a printable format here
