Skip to main content

St Margarets (London) (SMG)

St Margarets station, St. Margarets Road, Twickenham, Greater London, TW1 2LH

Advertisement

Ticket Office alert

The ticket office at St Margarets (London) will be closing at 1755 on Thursday 18 July 2024.

Step free access is unavailable at the station between platform 3 and the accessible entrance / exit gate at St Margarets station.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:20 - 19:00
  • Opening Hours Saturday: 08:00 - 14:00
  • Opening Hours Sunday: 09:10 - 16:00
Location

A Ticket Vending Machine with a video help link is located main concourse.

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Only Oyster pay as you go top-ups are available from self-service ticket machine(s)

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

St Margarets ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Information Available From Staff

  • Yes - from information point

Customer Information Screens

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:20 - 19:00
  • Information Services Opening Times Saturday: 08:00 - 14:00
  • Information Services Opening Times Sunday: 09:10 - 16:00

Staff Help Available

  • Staff Help Available Monday to Friday: 06:00 - 22:00
  • Staff Help Available Saturday: 08:00 - 22:00
  • Staff Help Available Sunday: 06:00 - 22:00

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost office at London Waterloo. There is no Lost Property office at St Margarets.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B3 station. Some step-free access, may be in one direction only - please check details. Step free access for trains towards Twickenham and Strawberry Hill. Steps required for trains towards Richmond. Access for Amyand Road for Platform 3 only.

St Margarets is not step-free when the station is unstaffed. Please check staffing hours.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

N/A

Waiting rooms
  • Waiting rooms Monday to Friday: 06:15 - 19:00
  • Waiting rooms Saturday: 06:15 - 19:00
  • Waiting rooms Sunday: 09:00 - 18:00

Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.

Seating area

No

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Friday: 06:00 - 22:00
  • Staff help available Saturday: 08:00 - 22:00
  • Staff help available Sunday: 06:00 - 22:00
Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Nearest accessible station

Toilets

No

N/A

Accessible Toilets

No

N/A

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 06:15 - 19:00
  • Waiting Rooms Saturday: 06:15 - 19:00
  • Waiting Rooms Sunday: 09:00 - 18:00

Platforms 1 and 2; waiting room is heated and seating complies with Code of Practice.

Seating Area

No

Refreshment Facilities

Yes

Coffee shop on Platforms 1/2 selling snacks, hot and cold drinks

Pay Phones

No

Post Boxes

Yes

Bicycle Storage

Spaces

4 spaces

Type of Storage

Racks

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

Find Another Station

Advertisement