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Stansted Airport (SSD)

Stansted Airport station, Under the Airport Terminal, Bassingbourn Road, Stansted, Essex, CM24 1QW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:30 - 00:00
  • Opening Hours,Saturday: 06:30 - 00:00
  • Opening Hours,Sunday: 06:30 - 00:00
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: Available
  • Information Services Opening Times,Saturday: Available
  • Information Services Opening Times,Sunday: Available

Staff Help Available

  • Staff Help Available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Customer Help Points

Yes

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Left Luggage

Unavailable

Lost Property

  • Lost Property,Monday to Sunday & Public Holidays: Available

Trolleys

Available

CCTV at the Station

Yes

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

This station has step free access to all platforms. Lifts available.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Customer Information point.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Waiting rooms

Available

platform 2

The waiting room is on platform 1. There are also seats throughout the station.

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Available

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point available

Unavailable

Accessible spaces

Not Specified

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available,Monday to Sunday: Available

Assistance is provided by station staff during the hours of train service operation. Booking is recommended

Customer Help Points

Yes

Helpline
  • Helpline,Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Available

The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet. Until March 2025, there is limited availability of toilets at Stansted Airport station due to refurbishment works. Alternative facilities are available on trains or at the airport terminal.

Accessible Toilets

Available

Baby Changing

Available

Waiting Rooms

Available

platform 2

The waiting room is on platform 1. There are also seats throughout the station.

Seating Area

Available

Spaces

5000 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Unavailable

Car park CCTV

No

ATM

Unavailable

Refreshment Facilities

Available

Coffee shop Vending machines

Shops

Available

Newsagent/Sweets Passport Photo Booth

Public Telephones

Yes

Public Wi-Fi

Available

Bicycle Storage

Spaces

0 spaces

Location

No cycle parking

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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