Stansted Airport (SSD)
Stansted Airport station, Under the Airport Terminal, Bassingbourn Road, Stansted, Essex, CM24 1QW
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Sunday: 06:30 - 00:00
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
No
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information
- Departure Screens
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: Yes
- Information Services Opening Times Saturday: Yes
- Information Services Opening Times Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Customer Help Points
Yes
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms. Lifts available.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Customer Information point.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
platform 2
The waiting room is on platform 1. There are also seats throughout the station.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
Assistance is provided by station staff during the hours of train service operation. Booking is recommended
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
platform 2
The waiting room is on platform 1. There are also seats throughout the station.
Seating Area
Yes
Operator
British Airports Authority
Spaces
5000 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
ATM
Yes
Located on concourse
Refreshment Facilities
Yes
Coffee shop Vending machines
Shops
Yes
Newsagent/Sweets Passport Photo Booth
Pay Phones
Yes
Public Wi-Fi
Yes
Bicycle Storage
Spaces
0 spaces
Location
No cycle parking
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail Replacement services operate from the main coach station as directed by Station Staff.
Local buses and National Coach routes stop in bus station located at airport
Station is within the Stansted Airport Terminal
In Airport terminal
