Last updated:Today at 20:04
Train companies affected:Avanti West Coast, CrossCountry, East Midlands Railway, Northern, TransPennine Express, Transport for Wales
Stevenage (SVG)
Stevenage station, Lytton Way, Stevenage, Hertfordshire, SG1 1XT
The lifts are out of order between platforms 1&2 and the footbridge at Stevenage station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Thursday: 06:15 - 20:30
- Opening Hours Friday: 06:15 - 21:45
- Opening Hours Saturday: 06:30 - 21:30
- Opening Hours Sunday: 08:00 - 20:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: Yes
Staff Help Available
- Staff Help Available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points
No
No
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step free access to all platforms via main entrance (Lytton Way). Steep ramp access from Leisure Park entrance via long, steep council ramp.
Assistance Meeting Point is the ticket office.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
Waiting Rooms normally available when station is staffed.
Heated waiting areas are available on all platforms.
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed
Accessible spaces
Stevenage Car Park
2 spaces
Stevenage Car Park 2
Not Specified
Stevenage Car Park
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Staff Help
Staff help available
- Staff help available Monday to Sunday: Yes
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points and Meeting Point
No
No
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
Yes
WC available on station concourse
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
Yes
Waiting Rooms normally available when station is staffed.
Heated waiting areas are available on all platforms.
Seating Area
Yes
Station Car Park
Operator
APCOA Parking UK
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
17 spaces
Accessible spaces
2 spaces
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.
If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
Impaired mobility set down/pick up points available
Yes
Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed
Car park CCTV
No
Railway South Car Park
Operator
Stevenage Borough Council
Impaired mobility set down/pick up points available
Yes
Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed
Car park CCTV
No
ATM
Yes
ATM located in station entrance
Refreshment Facilities
Yes
Shops
Yes
Pay Phones
No
Bicycle Storage
Spaces
266 spaces
Type of Storage
Stands
Location
Long and short term car park areas
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location for Great Northern, Thameslink, Lumo, Hull Trains and London North Eastern Railway services:
Yes
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
Maps
Station Map
Your guide to the station and its services
(external link, opens in a new tab)Onward Travel Information Map
Local information when you arrive at the station
PDF (1.2MB)
(download link)Stevenage station map (platforms)
(external link, opens in a new tab)Rail Replacement Bus Map - Stevenage
PDF (179k)
(download link)
