Stonehouse (SHU)
Stonehouse station, Burdett Road, Stonehouse, Gloucestershire, GL10 2JW
The ticket office will have the following changes to planned opening hours:
Saturday 20th July 08:00 - 12:30
Monday 21st to Friday 25th July 07:00 - 11:30
Saturday 26th July 08:00 - 12:30
Tickets can be bought from the ticket machine or digitally.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 10:45
- Opening Hours,Saturday: 07:10 - 10:40
- Opening Hours,Sunday: Unavailable
Location
On Gloucester bound platform
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Smartcard Accepted
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 06:25 - 09:55
- Information Services Opening Times,Saturday: 07:10 - 10:40
- Information Services Opening Times,Sunday: Unavailable
Staff Help Available
Unavailable
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Left Luggage
Unavailable
Lost Property
Available
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are only in Help Points
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B2 station - “Some step-free access to all platforms"
Access to both platforms are step free although inter platform step free access is via a walk of approximately 700m between platforms using public paths. There is a stepped footbridge between the two platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Unavailable
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.
Accessible spaces
Not Specified
Accessible car park equipment
Yes
Staff Help
Staff help available
Unavailable
Meeting Point for assistance: Please make your way onto the platform and make the onboard team member aware you require assistance.
Customer Help Points
Yes
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Unavailable
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
25 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
High speed trains servicing this station are unable to set down or pick up wheelchair passengers. The units which operate every other hour can assist with wheelchairs. Please contact the helpline for further information.
Car park CCTV
No
Notes
Find out more about car parking at this station.
Refreshment Facilities
Unavailable
Public Telephones
No
Public Wi-Fi
Unavailable
Find WiFi Hotspots near this station
Bicycle Storage
Spaces
6 spaces
Type of Storage
Stands
Sheltered
No
CCTV
Yes
Cycle and buggy facilities
There are no accessible cycle facilities but there is charging facilities
Help point bicycles
There is no help point close to the cycle parking
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Towards Swindon - Lay-by outside Town Hall on B4008 High Street.
Towards Gloucester - Bus stop opposite Town Hall on B4008 High Street.
Information to plan your onward journey is available in a printable format here
Find out more about links from GWR stations to airports.
