Stevenage (SVG)
Managed by Great Northern
Station facilities
-
Station seating facilities
Station seating facilities Heated waiting areas are available on all platforms -
Trolleys
-
Refreshments
Note -
ATM machine
ATM machine ATM located in station entrance -
Toilets
Toilets WC available on station concourse -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops
Stevenage
Getting to and from the station
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.
Bicycle parking
YES- Storage location
- Long and short term car park areas
- Storage spaces
- 266
- Storage CCTV
- Yes
- Car Park
- Railway North Car Park
- Operator
- Stevenage Borough Council
- Opening hours
-
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Number of spaces
- 0
- Free of charge
- No
- CCTV Coverage
- No
- Car Park
- Railway South Car Park
- Operator
- Stevenage Borough Council
- Opening hours
- Number of spaces
- 0
- Free of charge
- No
- CCTV Coverage
- No
- Onward travel information
- Information to plan your onward journey is available in a printable format can be found here
- Taxi
- YES
- Impaired mobility set down / pick up points available
- Yes
- Station staff assistance to ground level, subject to staff availability. Cannot be guaranteed
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
-
Monday - Friday 06:15 - 20:30
Saturday 06:45 - 21:30
Sunday 08:00 - 20:15
- Height adjusted ticket office counter
- Height adjusted ticket counter is not available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- Yes
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- Yes
- For more information on using the Key smartcard, please visit: www.greatnorthernrail.com/thekeysmartcard
- Penalty fares
- Penalty fares apply for Great Northern Thameslink
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 24 Hours a Day
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- No
- Lost Property
- Yes
- Please visit www.greatnorthernrail.com/lostproperty and use the webform to register a lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
-
Monday - Sunday 24 Hours a Day
- CCTV
- Yes
- Location for Rail Replacement Services
- Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.
Facilities
- ATM Machine
- Yes
- ATM located in station entrance
- Public Wi-Fi
- Yes
- Wifi information at this station
- Refreshment facilities
- Yes
- Shops
- Yes
- Toilets
- Yes
- Toilets Location
- WC available on station concourse
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- National key toilets
- Yes
- Waiting Rooms
- Yes
- Waiting rooms location
- Heated waiting areas are available on all platforms
- Waiting rooms opening hours
-
Waiting Rooms normally available when station is staffed
Accessibility and mobility access
- Helpline Contact
- If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] |Phone - 0800 058 2844 | Textphone - 0800 138 1018
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
-
Monday - Sunday 24 Hours a Day
The assisted helpline is not available on Christmas Day.
- Staff help available
- Yes
- A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
- Staff help available opening times
-
Monday - Sunday 24 Hours a Day
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- This is a Category A station: This station has step-free level access to the platforms via lifts.
Assistance Meeting Point is the ticket office. - Wheelchairs available
- Yes
- Wheelchairs available open hours
-
Wheelchairs may only be available when the station is staffed
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