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Swanwick (SNW)

Swanwick station, Botley Road, Park Gate, Hampshire, SO31 1BA

The ticket office at Swanwick will be closing at 1300 on Monday 19 February, closing at 1400 from Tuesday 20 to Friday 23 February and will be closed on Saturday 24 February 2024.

The ticket office at Swanwick will be closed on Sunday 25 February, Tuesday 27 February and Thursday 29 February and will be closing at 1300 on Monday 26 February, Wednesday 28 February and Friday 1 March 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:00 - 18:15
  • Opening Hours Saturday: 07:15 - 15:00
  • Opening Hours Sunday: 10:00 - 14:30
Location

Located near the station entrance

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Swanwick ticket office can order new smartcards for collection and sell tickets to smartcards including Flexi Season.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:00 - 18:15
  • Information Services Opening Times Saturday: 07:15 - 15:00
  • Information Services Opening Times Sunday: 10:00 - 14:30

Staff Help Available

No

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Swanwick.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B Station - There is step-free access to Platform 1 (for trains towards Southampton Central). There is no step-free access to Platform 2 (for trains to Fareham and Portsmouth) which is accessed via a stepped footbridge only.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

4 spaces

Accessible car park equipment

No

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Nearest accessible station

Toilets

Yes

The toilets are located on Platform 1.

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

Spaces

80 spaces

Accessible spaces

4 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £1.90
  • Rate per day £3.80
  • Rate on Saturday £1.90
  • Rate on Sunday £1.90
  • Rate per week £15.10
  • Rate per month £53.90
  • Rate per 3 months £161.70
  • Rate per year £539.00

Notes

RingGo Code 2052.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £1.90.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £5.70.

Refreshment Facilities

Yes

Pay Phones

Yes

Public Wi-Fi

Yes

Find WiFi Hotspots around Swanwick station

Bicycle Storage

Spaces

96 spaces

Type of Storage

Compounds

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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