Last updated:Today at 09:01
Train companies affected:South Western Railway
Swindon (Wilts) (SWI)
Swindon station, Station Road, Swindon, Wiltshire, SN1 1DQ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:30 - 20:30
- Opening Hours Saturday: 06:30 - 19:30
- Opening Hours Sunday: 08:00 - 20:00
Location
Inside main station entrance
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
Yes
Low-level accessible counter is available, all booking office counters have hearing loop fitted.
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
Smartcard Accepted
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:15 - 00:00
- Information Services Opening Times Saturday: 05:15 - 00:00
- Information Services Opening Times Sunday: 07:00 - 00:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:15 - 00:00
- Staff Help Available Saturday: 05:15 - 00:00
- Staff Help Available Sunday: 07:00 - 00:30
Meeting point: Ticket office.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.
Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.
Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step Free Category A Station - This station has step free access to all platforms via subway and the lifts via the main entrance subway
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Accessible ticket machines are located at the station entrance by the ticket office.
Height adjusted ticket office counter
Yes
Low-level accessible counter is available, all booking office counters have hearing loop fitted.
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 20:30
- Waiting rooms Saturday: 06:00 - 20:00
- Waiting rooms Sunday: 08:00 - 20:30
Platforms 1 and 4
Seating available on all platforms
Seating area
Yes
Accessible public telephones
Yes
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available in the short stay carpark with lift access to the station.
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Step free access from the car park to the station via a lift.
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:15 - 00:00
- Staff help available Saturday: 05:15 - 00:00
- Staff help available Sunday: 07:00 - 00:30
Meeting point: Ticket office.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
Accessible toilets are located on Platform 1 and 4
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Platform 4
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 20:30
- Waiting Rooms Saturday: 06:00 - 20:00
- Waiting Rooms Sunday: 08:00 - 20:30
Platforms 1 and 4
Seating available on all platforms
Seating Area
Yes
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Station Road
- Swindon
- SN1 1DQ
- http://www.apcoa.co.uk(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
591 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Step free access from the car park to the station via a lift.
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available in the short stay carpark with lift access to the station.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £8.40
- Rate per week £42.00
- Rate per month £157.00
- Rate per 3 months £390.00
- Rate per year £1140.00
ATM
Yes
Located by the ticket office
Refreshment Facilities
Yes
Coffee shops
Shops
Yes
WHSmith, Coffee shops
Pay Phones
Yes
Accessible Public Telephones
Yes
Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to
Public Wi-Fi
Yes
Connect to "GWR Free Station WiFi"
Post Boxes
Yes
Adjacent station entrance
Bicycle Storage
Spaces
197 spaces
Cycles can be carried on our trains free of charge.
Type of Storage
Racks & Stands
Location
Front of station, short stay car park and platforms 1 and 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Swindon Cycles Superstoreswindoncycles.co.uk01793 700 105located 3 miles from station
More Information
Transport Links
Drop off Station Approach / Pick Up Front of the station (Small Ops both drop/pick up on Station Approach)
Taxi Rank: Taxi rank is available at the station entrance
Information to plan your onward journey is available in a printable format here
Swindon Cycles Superstoreswindoncycles.co.uk01793 700 105located 3 miles from station
