Tilbury Town (TIL)
Tilbury Town station, St Andrews Road, Tilbury, Essex, RM18 7BJ
The lifts are out of order between platforms 1 and 2 and the station concourse at Tilbury Town. Step free access is available to and from platform 1 via the hairpin bridge country side of the station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:10 - 19:15
- Opening Hours,Saturday: 06:15 - 19:30
- Opening Hours,Sunday: 08:10 - 16:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:30 - 19:15
- Information Services Opening Times,Saturday: 06:15 - 19:30
- Information Services Opening Times,Sunday: 08:15 - 16:15
Staff Help Available
- Staff Help Available,Monday to Friday: 05:45 - 20:30
- Staff Help Available,Saturday: 06:15 - 20:30
- Staff Help Available,Sunday: 07:15 - 16:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 08:00 - 20:00
- Lost Property,Saturday to Sunday: 09:00 - 16:00
- Lost Property,Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Lifts are available from street level to both platforms
Ticket barriers and gates
Available
Accessible ticket machines
Available
Height adjusted ticket office counter
Unavailable
Customer Service Staff
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Access from the front of station. This can be accessed using a radar key.
Waiting rooms
Unavailable
Seating area
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Outside station entrance to platforms 1 & 2
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps cannot be deployed from the rear or side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Number of set-down/ pick-up spaces
There is space for 1 vehicle at a time to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:45 - 20:30
- Staff help available,Saturday: 06:15 - 20:30
- Staff help available,Sunday: 07:15 - 16:30
Customer Help Points
Yes
Helpline
- Helpline,Monday to Sunday: Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
Help Points are only available in limited locations
Toilets
Available
The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
Accessible Toilets
Available
Access from the front of station. This can be accessed using a radar key.
Baby Changing
Unavailable
Waiting Rooms
Unavailable
Seating Area
Unavailable
Refreshment Facilities
Unavailable
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Outside station entrance to platforms 1 & 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
c2c Rail Replacement outside the front of the Platform 2 Entrance on Dock Road
Buses to Grays/London at Bus Stop B, across the road (W3W ///bride.noble.brings)
Buses to Pitsea/Southend at Bus Stop A, in front of the Station Entrance (W3W ///toast.groom.caring)
No
Information to plan your onward journey is available in a printable format here
Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.
These depart from the Bus Stop outside the ticket office on Platform 1.
