Last updated:Yesterday at 22:17
Train companies affected:Elizabeth line, Great Western Railway, Heathrow Express
Last updated:Yesterday at 11:54
Train companies affected:South Western Railway
Tilbury Town (TIL)
Tilbury Town station, St Andrews Road, Tilbury, Essex, RM18 7BJ
The lifts are out of order between Platform 2 and the rest of the station at Tilbury Town station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:10 - 19:15
- Opening Hours Saturday: 06:15 - 19:30
- Opening Hours Sunday: 08:10 - 16:15
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:45 - 20:30
- Information Services Opening Times Saturday: 06:15 - 20:30
- Information Services Opening Times Sunday: 07:15 - 16:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:45 - 20:30
- Staff Help Available Saturday: 06:15 - 20:30
- Staff Help Available Sunday: 07:15 - 16:30
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00
Saturday, Sunday, Public Holidays 09:00 - 16:00.
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Lifts are available from street level to both platforms
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Access from the front of station. This can be accessed using a radar key.
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside station entrance to platforms 1 & 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:45 - 20:30
- Staff help available Saturday: 06:15 - 20:30
- Staff help available Sunday: 07:15 - 16:30
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The Accessible toilets are located on Platform 1.
The National key toilets can be accessed from the front of station; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Access from the front of station. This can be accessed using a radar key.
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Refreshment Facilities
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Outside station entrance to platforms 1 & 2
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement buses in both directions depart from bus stops outside entrance to platform 2
No
Information to plan your onward journey is available in a printable format here
Buses running as Ensign Route 99 operate to Tilbury Riverside, for the Ferry to Gravesend.
These depart from the Bus Stop outside the ticket office on Platform 1.
