Last updated:Today at 00:03
Train companies affected:South Western Railway
Torquay (TQY)
Torquay station, Rathmore Road, Torquay, Devon, TQ2 6NU
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 07:10 - 17:00
- Opening Hours Sunday: 09:40 - 17:10
- Opening Hours Saturday: 07:10 - 17:00
Location
At foot of stairs on platform 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 07:10 - 17:00
- Information Services Opening Times Saturday: 07:00 - 17:00
- Information Services Opening Times Sunday: 09:40 - 17:10
Staff Help Available
- Staff Help Available Monday to Friday: 07:10 - 17:00
- Staff Help Available Saturday: 07:00 - 17:00
- Staff Help Available Sunday: 09:40 - 17:10
Meeting point: Ticket office. For assistance outside of the station staffing operating hours, please make your way on to the platform and make yourself know to the onboard staff.
Customer Help Points
Yes
Customer Services Notes
Please visit GWR Help & Support. Or contact our social media team @gwrhelp.
Luggage Storage
No
Lost Property
Yes
Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you. Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us. Register your lost item here
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
Step-free category B1 station - “Some step-free access to all platforms.”- This station has a degree of step free access to the platforms. Each platform has step free access to either road or car park dependent on direction of travel (see station map). Footbridge link between platforms. There is step free access between platforms through walking on the public street.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Waiting rooms
- Waiting rooms Monday to Friday: 07:10 - 17:00
- Waiting rooms Saturday: 09:40 - 17:10
- Waiting rooms Sunday: 07:10 - 17:00
Ticket office hours
Platform 1 ticket hall
Seating area
Yes
Accessible public telephones
Yes
Station pay phones are not accessible
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available. Please request staff assistance.
Impaired mobility set down/pick-up point
Yes
Set- Down / Pick up Points are available at the station entrances to both platforms
Accessible spaces
Torquay Car Park 1
6 spaces
Torquay Car Park 2
6 spaces
Accessible car park equipment
Torquay Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 07:10 - 17:00
- Staff help available Saturday: 07:00 - 17:00
- Staff help available Sunday: 09:40 - 17:10
Meeting point: Ticket office. For assistance outside of the station staffing operating hours, please make your way on to the platform and make yourself know to the onboard staff.
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Platform 1
Accessible Toilets
Yes
Accessible toilet opening and closing times are the same as the staffing hours of the station.
The radar key is available from station staff.
Baby Changing
Yes
Platform 1
Waiting Rooms
- Waiting Rooms Monday to Friday: 07:10 - 17:00
- Waiting Rooms Saturday: 09:40 - 17:10
- Waiting Rooms Sunday: 07:10 - 17:00
Ticket office hours
Platform 1 ticket hall
Seating Area
Yes
Summer Prices
Spaces
66 spaces
Accessible spaces
6 spaces
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrances to both platforms
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £6.30
- Rate per week £31.50
- Rate per month £71.00
- Rate per 3 months £206.00
- Rate per year £560.00
Station Car Park
Operator
APCOA Parking (UK) Limited
- 0345 165 2030
- Rathmore Road
- Torquay
- TQ2 6NU
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
65 spaces
Accessible spaces
6 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Yes
Set- Down / Pick up Points are available at the station entrances to both platforms
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £3.50
- Rate per week £17.50
- Rate per month £71.00
- Rate per 3 months £206.00
- Rate per year £560.00
Refreshment Facilities
Yes
Coffee shop
Shops
Yes
Coffee shop
Pay Phones
Yes
Accessible Public Telephones
Yes
Station pay phones are not accessible
Public Wi-Fi
No
Bicycle Storage
Spaces
8 spaces
Type of Storage
Stands
Location
Platform 1
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
No
More Information
Transport Links
Car park at the front of the station
Yes
Information to plan your onward journey is available in a printable format here
No
There is a Thrifty Car hire branch adjacent to the station entrance to platform 1
