Last updated:Today at 19:03
Train companies affected:Gatwick Express, Southern, Thameslink
Tottenham Hale (TOM)
Tottenham Hale station, Ferry Lane, Tottenham, Greater London, N17 9NA
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:10
- Opening Hours Saturday to Sunday: 08:10 - 19:10
London Fare Zone
Zone 3
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Tickets can be collected on Smartcard at this station
Information Available From Staff
- Yes - from ticket office
Customer Information
- Departure Screens
- Announcements
- Arrival Screens
Staff Help Available
Yes
Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.
Customer Help Points
Yes
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step free access to all platforms
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed
Ticket barriers and gates
Yes
Tottenham Hale station has Secure Station Acreditation
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
All toilets are located on platform 4 and open between 06:00 and 23:59
Waiting rooms
- Waiting rooms Monday to Sunday: 04:30 - 00:00
On platform 4
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets and accessible toilets are located on Platform 4
Accessible Toilets
Yes
All toilets are located on platform 4 and open between 06:00 and 23:59
Baby Changing
Yes
Female toilets,Male toilets
Waiting Rooms
- Waiting Rooms Monday to Sunday: 04:30 - 00:00
On platform 4
Seating Area
Yes
Refreshment Facilities
Yes
Coffee shop Vending machines
Pay Phones
No
Bicycle Storage
Spaces
0 spaces
Location
No cycle parking
Sheltered
No
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Not served by rail replacement transport. Passengers to use Seven Sisters Station as an alternative; LUL Ticket Acceptance may be available.
front of station
Transport for London buses operate from outside the station
London UndergroundVictoria Line services
Train services direct to Stansted Airport on Stansted Express
