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Last updated:Today at 09:41
Train companies affected:Thameslink, East Midlands Railway

Tottenham Hale (TOM)

Tottenham Hale station, Ferry Lane, Tottenham, Greater London, N17 9NA

Men's toilets

The men's toilets are currently out of use due to flooding. We are sorry for the inconvenience this may cause.

Escalators at Tottenham Hale, platform 2 and 3

Please be aware, the escalators on platform 2 and 3, towards the back of the train, are currently out of use. Please make your way towards the front of the train, to use the steps, escalators or lift. We are sorry for any inconvenience this may cause.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:10
  • Opening Hours Saturday to Sunday: 08:10 - 19:10
London Fare Zone

Zone 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

Tickets can be collected on Smartcard at this station

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Staff Help Available

Yes

Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.

Customer Help Points

Yes

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step free access to all platforms

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the Ticket Office or the Platform Supervisor's office on Platform 4 when the Ticket Office is closed

Ticket barriers and gates

Yes

Tottenham Hale station has Secure Station Acreditation

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

All toilets are located on platform 4 and open between 06:00 and 23:59

Waiting rooms
  • Waiting rooms Monday to Sunday: 04:30 - 00:00

On platform 4

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Assistance is provided by station staff. Booking is recommended but assistance is available on a turn up and go basis. The station is staffed 24hrs.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets and accessible toilets are located on Platform 4

Accessible Toilets

Yes

All toilets are located on platform 4 and open between 06:00 and 23:59

Baby Changing

Yes

Female toilets,Male toilets

Waiting Rooms

  • Waiting Rooms Monday to Sunday: 04:30 - 00:00

On platform 4

Seating Area

Yes

Refreshment Facilities

Yes

Coffee shop Vending machines

Bicycle Storage

Spaces

0 spaces

Location

No cycle parking

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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