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Truro (TRU)

Truro station, Station Road, Truro, Cornwall, TR1 3HH

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 06:45 - 20:05
  • Opening Hours,Saturday: 06:40 - 19:05
  • Opening Hours,Sunday: 09:15 - 18:30
Location

In ticket hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

No

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:15 - 00:30
  • Information Services Opening Times,Saturday to Sunday: 05:15 - 23:30

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:15 - 00:30
  • Staff Help Available,Saturday: 05:30 - 23:15
  • Staff Help Available,Sunday: 08:00 - 23:30

Meeting point: Ticket office.

Customer Help Points

Yes

Customer Services Notes

Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Left Luggage

Unavailable

Lost Property

Available

Whether you’ve lost something on one of our trains or at a station, we’ll do our best to find it for you.

Once we’ve got your details, we’ll start looking. Although it can take up to a week for things to reach us.

Register your lost item here

Trolleys

Available

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are only in Help Points

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step Free Category B1 Station Step free access available to both platforms 1 & 2 from the main road side buildings. Access to platform 3 via the footbridges and level crossing.

Ticket barriers and gates

Available

Accessible ticket machines

Available

Height adjusted ticket office counter

Available

Induction loop

Yes

Ramp for train access

Available

Accessible Toilets

Available

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Waiting rooms
  • Waiting rooms,Monday to Friday: 06:45 - 20:05
  • Waiting rooms,Saturday: 06:40 - 19:05
  • Waiting rooms,Sunday: 09:15 - 19:20

P3

Seating area

Available

Wheelchairs available

Available

Trolleys

Available

Tactile paving on platform edges

There are tactile warnings on all platforms

Wide access gates - underneath Ticket Barrier and gates

There are automatic wide aisle gates that are less than 0.9 metres wide

Getting to and from the station

Accessible taxis here

Available

Yes

Impaired mobility set down/pick-up point available

Available

Accessible spaces

3 spaces

Located in short stay to front of station

Accessible car park equipment

Yes

Impaired mobility set-down/ pick-up point note

This is a combined drop-off and pick-up point

Seating or waiting facilities at drop-off/ pick-up

There are no seating or waiting facilities at this drop-off and/or pick-up point

Waiting facility location

The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

Ramp deployment from rear of vehicle

Ramps can only be deployed from the rear of a vehicle

Set-down/ pick-up location covered

The drop-off and/or pick-up point is uncovered

Dimensions of set-down/ pick-up spaces

The bay(s) a the drop-off and/or pick-up point and/or waiting area is/are less than is 2.4m wide by 4.8m

Number of set-down/ pick-up spaces

There is space for up to 5 vehicles to drop-off and/or pick-up

Help Point near set-down/ pick-up

There is no Help Point close to the drop-off and/or pick-up point

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:15 - 00:30
  • Staff help available,Saturday: 05:30 - 23:15
  • Staff help available,Sunday: 08:00 - 23:30

Meeting point: Ticket office.

Customer Help Points

Yes

Helpline

Available

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Help Point location

There are Help Points

Toilets

Available

Platform 2

Accessible Toilets

Available

Accessible toilet opening and closing times are the same as the staffing hours of the station.

The radar key is available from station staff.

Baby Changing

Available

Platform 2 & 3

Showers

Available

Showers available for customers who have booked berths on the Night Riviera train.

Waiting Rooms

  • Waiting Rooms,Monday to Friday: 06:45 - 20:05
  • Waiting Rooms,Saturday: 06:40 - 19:05
  • Waiting Rooms,Sunday: 09:15 - 19:20

P3

Seating Area

Available

First Class Lounge

  • First Class Lounge,Monday to Friday: 07:00 - 22:30
  • First Class Lounge,Saturday: 07:30 - 15:30
  • First Class Lounge,Sunday: 20:15 - 21:45

The lounge is open for Night Riviera Sleeper customers only:

Monday to Friday - 1830 to 2230

Sunday - 2015 to 2145

Location: Platform 3

Tickets Accepted: All First Class

Facilities: Modern comfortable lounge with TV

Refreshments: Complimentary refreshments

Wi-Fi: Available

Showers: Yes

Concessions for Standard Class Sleeper Berth Customers: Yes

Operator

APCOA Parking (UK) Limited

Car Parking Availability

  • Car Parking Availability,Monday to Friday: Available
  • Car Parking Availability,Saturday: Available
  • Car Parking Availability,Sunday: Available

Spaces

150 spaces

Accessible spaces

3 spaces

Located in short stay to front of station

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

Available

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per day £4.10
  • Rate per week £20.50
  • Rate per month £69.00
  • Rate per 3 months £206.00
  • Rate per year £560.00

Refreshment Facilities

Available

Café to Platform 2

Shops

Available

Café to Platform 2

Public Telephones

No

Public Wi-Fi

Available

Connect to "GWR Free Station WiFi"

Post Boxes

Available

Platform 2

Bicycle Storage

Spaces

10 spaces

Cycle hoops are provided for cycle parking.

Type of Storage

Stands

Location

Front of station

Sheltered

No

CCTV

Yes

Cycle and buggy facilities

There are no accessible cycle facilities but there is charging facilities

Help point bicycles

There is no help point close to the cycle parking

Bicycle Hire

Cycle Hire Information

Bike Chain Bissoecornwallcyclehire.com01872 870 341located 4 miles from station

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