Last updated:Today at 05:10
Train companies affected:East Midlands Railway, Grand Central, Hull Trains, LNER, Lumo
Last updated:Today at 02:09
Train companies affected:South Western Railway
Waltham Cross (WLC)
Waltham Cross station, Station Approach, Waltham Cross, Hertfordshire, EN8 7LU
The lifts are out of order between station overbridge and platform 1 at Waltham Cross station.
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 20:00
- Opening Hours Saturday: 07:45 - 14:40
- Opening Hours Sunday: 08:15 - 15:45
London Fare Zone
Zone 7
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
No
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Tickets can be collected on Smartcard at this station
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 20:00
- Information Services Opening Times Saturday: 07:45 - 14:40
- Information Services Opening Times Sunday: 08:15 - 15:45
Staff Help Available
- Staff Help Available Monday to Friday: 06:10 - 20:00
- Staff Help Available Saturday: 07:45 - 14:40
- Staff Help Available Sunday: 08:15 - 15:45
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points
Yes
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to each platform via lift.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
No
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
0 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 06:10 - 20:00
- Staff help available Saturday: 07:45 - 14:40
- Staff help available Sunday: 08:15 - 15:45
Assistance at this station is provided by a staff member during ticket office opening hours. Outside of these hours it is recommended that customers use Broxbourne (5 miles north). An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
The National key toilets are located in the Ticket Hall and can be used during ticket office opening hours. These toilets are operated by a radar key. A radar key is available from station staff upon request.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
No
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
41 spaces
Accessible spaces
0 space
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £4.00
- Rate on Saturday £3.00
- Rate on Sunday £3.00
- Rate per week £16.00
- Rate per month £68.00
- Rate per 3 months £193.00
- Rate per year £676.00
Refreshment Facilities
Yes
Coffee shop
Pay Phones
No
Public Wi-Fi
Yes
Bicycle Storage
Spaces
26 spaces
Type of Storage
Racks
Location
Forecourt
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Replacement transport stop at the bus stop in Station Approach
Buses operate from outside the station.
