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Last updated:Today at 07:27
Train companies affected:Greater Anglia, Stansted Express

Walton-on-Thames (WAL)

Walton-on-Thames station, Station Avenue, Walton-on-Thames, Surrey, KT12 1NR

The ticket office at Walton-on-Thames will be open 0840-1810 on Sunday 6 October, closing at 1740 on Monday 7. Wednesday 9, Thursday 10 and Friday 11 October and closing at 1840 on Tuesday 8 October 2024.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:40
  • Opening Hours Saturday: 06:10 - 20:40
  • Opening Hours Sunday: 08:10 - 19:40
Location

Outside the station entrance and in booking hall

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Walton-on-Thames ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from information point

Customer Information

  • Departure Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:10 - 20:40
  • Information Services Opening Times Saturday: 06:10 - 20:40
  • Information Services Opening Times Sunday: 08:10 - 19:40

Staff Help Available

No

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Walton-on-Thames.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B2 station - Step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. Step-free access from Mayfield Road to Platform 2 (for trains towards Weybridge/ Woking) via a separate entrance and a long ramp at a gradient of approximately 1:20. This station has step-free access to all platforms via a lift.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting rooms

Yes

Heated seating area within the booking hall.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Parking is chargeable for all vehicles except registered Blue Badge holders.

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

  • Toilets Monday to Saturday: 06:10 - 20:25
  • Toilets Sunday: 08:10 - 19:25

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key and are only available during Ticket Office opening hours.

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Baby Changing

Yes

Separate baby changing room.

Waiting Rooms

Yes

Heated seating area within the booking hall.

Seating Area

Yes

Spaces

250 spaces

Accessible spaces

2 spaces

Parking is chargeable for all vehicles except registered Blue Badge holders.

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £3.00
  • Rate per day £6.00
  • Rate on Saturday £3.00
  • Rate on Sunday £3.00
  • Rate per week £23.90
  • Rate per month £84.70
  • Rate per 3 months £254.10
  • Rate per year £847.00

Notes

RingGo code 2023.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £3.00.

Off Peak from 1200 Monday to Friday £3.00.

Weekend ticket available from 0001 Friday until 0359 Tuesday £9.00.

Blue Badge parking

Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.

Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.

Register for Complimentary Blue Badge Parking.

ATM

Yes

Refreshment Facilities

Yes

A coffee shop on Platform 1.

Bicycle Storage

Spaces

294 spaces

A New cycle hub includes 24 access, full CCTV coverage and maintenance tools.

Type of Storage

Compounds

Location

Outside Main Station Entrance

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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