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Wembley Stadium (WCX)

Wembley Stadium station, Wembley Hill Road, Wembley, Greater London, HA9 8BQ

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

London Fare Zone

Zone 4

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

No

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

No

Smartcard notes

Chiltern Smartcards can be obtained from www.chilternrailways.co.uk

Information Available From Staff

If the station is not staffed please use our helpline 08002006060

Customer Information Screens

  • Departure Screens
  • Announcements

Staff Help Available

  • Staff Help Available Monday to Sunday: No

This station is staffed only on Wembley National Stadium football or concert event days.

We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.

Customer Help Points

Yes

Customer Services Notes

We welcome your feedback, suggestions and ideas to help us to make changes to improve your services.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 12:00 - 20:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

Step Free Access Category B2: Some step free access to all platforms. Access between platforms may be via the street.

The step-free route between platforms via the side entrances is approx. 560m via the street.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

There are waiting shelters (unheated) on both platforms with perch seating. 

On both platforms there is accessible seating

Seating area

No

Getting to and from the station

Accessible taxis here

Yes

If you would like us to assist you in booking an accessible taxi for your onward journey please contact 03456 005 165.

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available
  • Staff help available Monday to Sunday: No

This station is staffed only on Wembley National Stadium football or concert event days.

We strongly recommend that you book assistance at least 2 hours in advance for travel to or from this station to allow us time to arrange for staff to attend and assist you with your journey, alternatively you can use the Help Points on either platform.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 07:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

There are waiting shelters (unheated) on both platforms with perch seating. 

On both platforms there is accessible seating

Seating Area

No

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

Yes

Bicycle Storage

Spaces

0 spaces

Sheltered

No

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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