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West Byfleet (WBY)

West Byfleet station, Claremont Road, West Byfleet, Surrey, KT14 6DY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:30 - 20:00
  • Opening Hours Saturday: 06:30 - 20:00
  • Opening Hours Sunday: 09:10 - 16:40
Location

Outside ticket office and on Platform 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

West Byfleet ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:30 - 20:00
  • Information Services Opening Times Saturday: 06:30 - 20:00
  • Information Services Opening Times Sunday: 09:10 - 16:40

Staff Help Available

No

Customer Help Points

Yes

Help points are available on all platforms

Customer Services Notes

Please contact our Customer Service Centre on 0345 6000 650

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 07:30 - 19:00
  • Lost Property Saturday to Sunday: No
  • Lost Property Public Holidays: No

Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at West Byfleet.

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free category B1 station - This station has step-free access from the main entrance to Platform 1 (for trains towards London Waterloo) via a ramp at a gradient of approximately 1:12. From Platform 1 there is step-free access to Platforms 2 and 3 (for trains towards Woking) via lifts. There is a stepped entrance from the Station Approach entrance/ subway to Platforms 2 and 3, but there is an alternative step-free route via the street - approximately 140m.

Ticket barriers and gates

No

Accessible ticket machines

Yes

All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details

Height adjusted ticket office counter

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Waiting rooms

No

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Accessible spaces

West Byfleet Main Car Park - September 2023

2 spaces

West Byfleet Premium Car Park - September 2023

2 spaces

Accessible car park equipment

No

Staff Help

Staff help available

No

Customer Help Points and Meeting Point

Yes

Help points are available on all platforms

Helpline
  • Helpline Monday to Friday: Yes
  • Helpline Saturday: Yes
  • Helpline Sunday: Yes

24 hours a day, except Christmas Day and Boxing Day

Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

Toilets

Yes

The toilets are located on Platform 1. The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Accessible Toilets

Yes

The National key toilets are located in the Booking Hall; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.

Baby Changing

No

Waiting Rooms

No

Seating Area

Yes

West Byfleet Main Car Park

Spaces

290 spaces

Accessible spaces

2 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £2.70
  • Rate per day £5.50
  • Rate on Saturday £2.70
  • Rate on Sunday £2.70
  • Rate per week £21.90
  • Rate per month £77.70
  • Rate per 3 months £233.10
  • Rate per year £777.00
Notes

RingGo Code 2035.

Hourly rate available from 1200 from RingGo ONLY.

Bank Holiday £2.70.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £8.10.



West Byfleet Premium Car Park

Spaces

40 spaces

Accessible spaces

2 spaces

Accessible car park equipment

No

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Off-peak rate £3.50
  • Rate per day £7.00
  • Rate on Saturday £3.50
  • Rate on Sunday £3.50
Notes

RingGo Code 77517.

Bank Holiday £3.50.

Off-Peak from 1200 Monday to Friday.

Weekend ticket available from 0001 Friday until 0359 Tuesday £10.50.



Refreshment Facilities

Yes

A coffee shop on the approach to the station.

Shops

Yes

Bicycle Storage

Spaces

210 spaces

Type of Storage

Stands & Racks

Location

Platform 1 car park, platform 3 exit

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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