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West Horndon (WHR)

West Horndon station, Station Approach, West Horndon, Essex, CM13 3TJ

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:15 - 10:30
  • Opening Hours Saturday: No
  • Opening Hours Sunday: No
Location

Platform 2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Customer Service Staff

Induction loop

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.

Information Available From Staff

  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 06:15 - 10:30
  • Information Services Opening Times Saturday: 08:30 - 14:45
  • Information Services Opening Times Sunday: No

Staff Help Available

Yes

Customer Help Points

Yes

Customer Services Notes

Monday - Friday, 08:00 - 20:00.

Saturday - Sunday - Public Holidays, 09:00 - 16:00

Closed Christmas Day - Boxing Day

0345 744 4422 (option 3, followed by option 3)

[email protected]

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 08:00 - 20:00
  • Lost Property Saturday to Sunday: 09:00 - 16:00
  • Lost Property Public Holidays: 09:00 - 16:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Height adjusted ticket office counter

No

Customer Service Staff

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Within booking hall. This can be accessed using a radar key.

Waiting rooms

Yes

Closed until further notice

Platform 2 Booking Hall

Seating area

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

Yes

Outside station entrance

Accessible spaces

3 spaces

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The toilets are located in the Booking Hall.

The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.

Accessible Toilets

Yes

Within booking hall. This can be accessed using a radar key.

Baby Changing

No

Waiting Rooms

Yes

Closed until further notice

Platform 2 Booking Hall

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Sunday: Yes
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

146 spaces

Accessible spaces

3 spaces

Impaired mobility set down/pick up points available

Yes

Outside station entrance

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Rate per day £8.50
  • Rate on Saturday £3.20
  • Rate on Sunday £3.20
  • Rate per week £33.00
  • Rate per month £125.00
  • Rate per 3 months £361.00
  • Rate per year £1243.00

Notes

Premier Reserved Parking (Annual): £1,591.00

Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays

Refreshment Facilities

Yes

Pay Phones

No

Public Wi-Fi

Yes

Post Boxes

Yes

Bicycle Storage

Spaces

20 spaces

Type of Storage

Stands

Location

Car Park & Platform 2 (Shoeburyness bound)

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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