Last updated:Today at 22:39
Train companies affected:Grand Central, Hull Trains, LNER, Lumo
West Horndon (WHR)
West Horndon station, Station Approach, West Horndon, Essex, CM13 3TJ
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:15 - 10:30
- Opening Hours Saturday: No
- Opening Hours Sunday: No
Location
Platform 2
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
For additional details on 'c2c Smart' please visit http://www.c2c-online.co.uk/smartcard or pick up a leaflet at the station.
Information Available From Staff
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 06:15 - 20:30
- Information Services Opening Times Saturday: 08:15 - 17:40
- Information Services Opening Times Sunday: No
Staff Help Available
Yes
Customer Help Points
Yes
Customer Services Notes
Monday - Friday, 08:00 - 20:00.
Saturday - Sunday - Public Holidays, 09:00 - 16:00
Closed Christmas Day - Boxing Day
0345 744 4422 (option 3, followed by option 3)
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 08:00 - 20:00
- Lost Property Saturday to Sunday: 09:00 - 16:00
- Lost Property Public Holidays: 09:00 - 16:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
Step free access is only available from street level if travelling towards Southend from platform 2. There is no lift or step free entrance to platform 1
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Height adjusted ticket office counter
No
Customer Service Staff
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Within booking hall. This can be accessed using a radar key.
Waiting rooms
Yes
Closed until further notice
Platform 2 Booking Hall
Seating area
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
Yes
Outside station entrance
Accessible spaces
3 spaces
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located in the Booking Hall.
The National key toilets are located in the Booking Hall; these toilets are operated by a RADAR key.
Accessible Toilets
Yes
Within booking hall. This can be accessed using a radar key.
Baby Changing
No
Waiting Rooms
Yes
Closed until further notice
Platform 2 Booking Hall
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Sunday: Yes
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
146 spaces
Accessible spaces
3 spaces
Impaired mobility set down/pick up points available
Yes
Outside station entrance
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Rate per day £8.50
- Rate on Saturday £3.20
- Rate on Sunday £3.20
- Rate per week £33.00
- Rate per month £125.00
- Rate per 3 months £361.00
- Rate per year £1243.00
Notes
Premier Reserved Parking (Annual): £1,591.00
Please note that the off peak parking rate applies after 10:00, Mondays to Fridays, all day Saturday and Sunday and on Bank Holidays
Refreshment Facilities
Yes
Bicycle Storage
Spaces
20 spaces
Type of Storage
Stands
Location
Car Park & Platform 2 (Shoeburyness bound)
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Outside station entrance in car park
No
Information to plan your onward journey is available in a printable format here
