Last updated:Today at 02:09
Train companies affected:South Western Railway
West Norwood (WNW)
West Norwood station, Knights Hill, West Norwood, London, SE27 0HS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:10 - 19:35
- Opening Hours Saturday: 07:40 - 14:15
- Opening Hours Sunday: 07:40 - 15:15
London Fare Zone
Zone 3
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Oyster and Contactless notes
Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard notes
For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:30 - 00:30
- Information Services Opening Times Saturday to Sunday: 05:30 - 01:00
Staff Help Available
- Staff Help Available Monday to Friday: 05:30 - 00:30
- Staff Help Available Saturday to Sunday: 05:30 - 01:00
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points
Yes
Luggage Storage
No
Lost Property
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.
This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.
Assistance Meeting Point is the paid side behind the main ticket gates.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
Yes
Waiting area may only be available during staffed hours at some locations.
There is an unheated waiting area on platform 1.
Seating area
Yes
Wheelchairs available
No
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
No dedicated area
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:30 - 00:30
- Staff help available Saturday to Sunday: 05:30 - 01:00
A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: Yes
The assisted helpline is not available on Christmas Day.
0800 138 1016
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
Yes
Waiting area may only be available during staffed hours at some locations.
There is an unheated waiting area on platform 1.
Seating Area
Yes
Refreshment Facilities
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
20 spaces
Cycles are left at owners risk. Abandoned cycles may be removed.
Type of Storage
Stands
Location
Station front and Platform 2
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
The rail replacement bus stop location is shown on the ‘Rail Replacement Bus Map’ below.
No
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.
