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West Norwood (WNW)

West Norwood station, Knights Hill, West Norwood, London, SE27 0HS

Live trains

Radio buttons live-trains-finder-type

Station Information

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 19:35
  • Opening Hours Saturday: 07:40 - 14:15
  • Opening Hours Sunday: 07:40 - 15:15
London Fare Zone

Zone 3

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Oyster and Contactless Information

Purchase Oyster card here

Yes

Top-up Oyster Pay as you go here
  • Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here

Yes

Oyster and Contactless notes

Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard notes

For more information on using the Key smartcard, please visit: www.southernrailway.com/thekeysmartcard

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 00:30
  • Information Services Opening Times Saturday to Sunday: 05:30 - 01:00

Staff Help Available

  • Staff Help Available Monday to Friday: 05:30 - 00:30
  • Staff Help Available Saturday to Sunday: 05:30 - 01:00

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Customer Help Points

Yes

Luggage Storage

No

Lost Property

Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street.

This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.

Assistance Meeting Point is the paid side behind the main ticket gates.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There is an unheated waiting area on platform 1.

Seating area

Yes

Wheelchairs available

No

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

No dedicated area

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:30 - 00:30
  • Staff help available Saturday to Sunday: 05:30 - 01:00

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: Yes

The assisted helpline is not available on Christmas Day.

0800 138 1016

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

Yes

Waiting area may only be available during staffed hours at some locations.

There is an unheated waiting area on platform 1.

Seating Area

Yes

Refreshment Facilities

Yes

Pay Phones

Yes

Bicycle Storage

Spaces

20 spaces

Cycles are left at owners risk. Abandoned cycles may be removed.

Type of Storage

Stands

Location

Station front and Platform 2

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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