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West Ruislip (WRU)

West Ruislip station, Ickenham Road, Ruislip, Greater London, HA4 7DW

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

Location

Located at entrance to Platform 4.

London Fare Zone

Zone 6

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Pre-purchased tickets can be collected from the machine on Platform 4 only

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

No

Information Available From Staff

  • Yes - from information point

Customer Information Screens

No

Information Services Opening Times

  • Information Services Opening Times Monday to Saturday: 05:30 - 01:00
  • Information Services Opening Times Sunday: 07:00 - 00:00

Staff Help Available

  • Staff Help Available Monday to Saturday: 05:30 - 01:00
  • Staff Help Available Sunday: 07:00 - 00:00

Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.

Customer Help Points

Yes

Customer Services Notes

TFL Customer Services - 0343 222 1234

Luggage Storage

No

Lost Property

  • Lost Property Monday to Friday: 12:00 - 20:00

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.

Step-free access is only available between the main car park and Chiltern Railways platform 4 (towards Marylebone / West Ealing) via a level entrance. No step-free access is available to northbound Chiltern Railways services or London Underground trains.

Ticket barriers and gates

Yes

Accessible ticket machines

Yes

Pre-purchased tickets can be collected from the machine on Platform 4 only

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms

No

Seating area

No

Getting to and from the station

Accessible taxis here

Yes

For taxis from all UK stations visit www.traintaxi.co.uk.

Impaired mobility set down/pick-up point

No

Accessible spaces

Not Specified

Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

Accessible car park equipment

Yes

Staff Help

Staff help available
  • Staff help available Monday to Saturday: 05:30 - 01:00
  • Staff help available Sunday: 07:00 - 00:00

Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.

Customer Help Points and Meeting Point

Yes

Helpline
  • Helpline Monday to Sunday: 07:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

No

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

No

Seating Area

No

Operator

Chiltern Railways

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

136 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Refreshment Facilities

No

Coffee kiosk

Shops

No

Kiosk

Bicycle Storage

Spaces

10 spaces

Type of Storage

Stands

Location

Free cycle storage for ticket holders is available on Platform 4.

Sheltered

No

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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