Last updated:Today at 05:10
Train companies affected:East Midlands Railway, Grand Central, Hull Trains, LNER, Lumo
Last updated:Today at 02:09
Train companies affected:South Western Railway
West Ruislip (WRU)
West Ruislip station, Ickenham Road, Ruislip, Greater London, HA4 7DW
Station Information
Ticket Office
Opening Hours
No
Location
Located at entrance to Platform 4.
London Fare Zone
Zone 6
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Pre-purchased tickets can be collected from the machine on Platform 4 only
Induction loop
Yes
Oyster and Contactless Information
Purchase Oyster card here
Yes
Top-up Oyster Pay as you go here
- Top-up Oyster at Ticket Machine
Use Oyster or Contactless Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
No
Information Available From Staff
- Yes - from information point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Saturday: 05:30 - 01:00
- Information Services Opening Times Sunday: 07:00 - 00:00
Staff Help Available
- Staff Help Available Monday to Saturday: 05:30 - 01:00
- Staff Help Available Sunday: 07:00 - 00:00
Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.
Customer Help Points
Yes
Customer Services Notes
TFL Customer Services - 0343 222 1234
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 12:00 - 20:00
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details.
Step-free access is only available between the main car park and Chiltern Railways platform 4 (towards Marylebone / West Ealing) via a level entrance. No step-free access is available to northbound Chiltern Railways services or London Underground trains.
Ticket barriers and gates
Yes
Accessible ticket machines
Yes
Pre-purchased tickets can be collected from the machine on Platform 4 only
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
No
Waiting rooms
No
Seating area
No
Getting to and from the station
Accessible taxis here
Yes
For taxis from all UK stations visit www.traintaxi.co.uk.
Impaired mobility set down/pick-up point
No
Accessible spaces
Not Specified
Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Saturday: 05:30 - 01:00
- Staff help available Sunday: 07:00 - 00:00
Ticket office staff will assist wherever possible. Please note that the advertised availability of staff may differ from time to time without notice due to local arrangements or staff sickness. London Underground staff are at the station when trains are running.
Customer Help Points and Meeting Point
Yes
Helpline
- Helpline Monday to Sunday: 07:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
No
Accessible Toilets
No
Baby Changing
No
Waiting Rooms
No
Seating Area
No
Operator
Chiltern Railways
- 08456 005 165
- Ickenham Road
- West Ruislip
- Greater London
- HA4 7DW
- https://www.nationalrail.co.uk/(external link, opens in a new tab)
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
136 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Refreshment Facilities
No
Coffee kiosk
Shops
No
Kiosk
Pay Phones
No
Bicycle Storage
Spaces
10 spaces
Type of Storage
Stands
Location
Free cycle storage for ticket holders is available on Platform 4.
Sheltered
No
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Chiltern Railways replacement buses stop in the main station car park, adjacent to Platform 4. London Underground replacement buses stop outside the station.
Bus services 278 U1 and U10 leave from the front of the station.
Served by the Central Line
