Last updated:Today at 07:55
Train companies affected:London Overground, Southern, Thameslink
Whitechapel (ZLW)
Whitechapel station, Whitechapel Road, Whitechapel, Greater London, E1 1BY
Station Information
Ticket Office
Opening Hours
No
London Fare Zone
Zone 2
Ticket Machines
Yes
Collect tickets bought online
- No
Accessible ticket machines
No
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
Yes
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
Southern's smartcard is called 'the key'. To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.
Information Available From Staff
- Yes - from help point
Customer Information
- Announcements
- Arrival Screens
- Departure Screens
Staff Help Available
Yes
Customer Help Points
Yes
Customer Services Notes
TFL Customer Services 0343 222 1234
Luggage Storage
No
Lost Property
No
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free access available to train available on all platforms, including London Underground, except southbound London Overground platform which requires a manual boarding ramp.
Boarding ramps and / or mini ramps available’
For more information visit https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairsFor information about step-free access at London Underground stations and which stations have boarding ramps and mini ramps available see the Step-free Tube guide
Ticket barriers and gates
Yes
Accessible ticket machines
No
Induction loop
Yes
Ramp for train access
Yes
Ramps are available to District and Hammersmith & City line trains and to southbound London Overground services. Level access without a ramp is available to Elizabeth line and northbound London Overground services.
Accessible Toilets
No
Waiting rooms
No
Seating area
Yes
Wheelchairs available
Yes
Secure Station Accredited
Yes
Compliance with Joint Code of Practice
Yes
Getting to and from the station
Accessible taxis here
No
Impaired mobility set down/pick-up point
No
Staff Help
Staff help available
Yes
Customer Help Points and Meeting Point
Yes
Helpline
Yes
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
Accessible Toilets
No
Baby Changing
Yes
Waiting Rooms
No
Seating Area
Yes
Refreshment Facilities
No
Pay Phones
No
Public Wi-Fi
No
Bicycle Storage
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
