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Whitechapel (ZLW)

Whitechapel station, Whitechapel Road, Whitechapel, Greater London, E1 1BY

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours

No

London Fare Zone

Zone 2

Ticket Machines

Yes

Collect tickets bought online
  • No
Accessible ticket machines

No

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

Yes

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Smartcards

Smartcards issued at this station

No

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

 Southern's smartcard is called 'the key'.  To apply online, go to www.southernrailway.com/thekey or pick up an application form from a Southern ticket office.

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Announcements
  • Arrival Screens
  • Departure Screens

Staff Help Available

Yes

Customer Help Points

Yes

Customer Services Notes

TFL Customer Services  0343 222 1234

Luggage Storage

No

Lost Property

No

CCTV at the Station

Yes

Station Accessibility

Step-free access

This station has step-free access to all platforms / the platform.

Step-free access available to train available on all platforms, including London Underground, except southbound London Overground platform which requires a manual boarding ramp.

Boarding ramps and / or mini ramps available’

For more information visit https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairsFor information about step-free access at London Underground stations and which stations have boarding ramps and mini ramps available see the Step-free Tube guide

Ticket barriers and gates

Yes

Accessible ticket machines

No

Induction loop

Yes

Ramp for train access

Yes

Ramps are available to District and Hammersmith & City line trains and to southbound London Overground services. Level access without a ramp is available to Elizabeth line and northbound London Overground services.

Accessible Toilets

No

Waiting rooms

No

Seating area

Yes

Wheelchairs available

Yes

Secure Station Accredited

Yes

Compliance with Joint Code of Practice

Yes

Getting to and from the station

Accessible taxis here

No

Impaired mobility set down/pick-up point

No

Staff Help

Staff help available

Yes

Customer Help Points and Meeting Point

Yes

Helpline

Yes

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

Accessible Toilets

No

Baby Changing

Yes

Waiting Rooms

No

Seating Area

Yes

Refreshment Facilities

No

Pay Phones

No

Public Wi-Fi

No

Bicycle Storage

CCTV

No

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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