Wickford (WIC)
Wickford station, Station Approach, Wickford, Essex, SS11 7AT
Platform changeover time
If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:
Telephone: 0800 028 2878 (free from landlines and mobiles)
Text Type: 18001 0800 028 2878
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:55 - 20:00
- Opening Hours,Saturday: 06:00 - 19:30
- Opening Hours,Sunday: 08:10 - 19:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:55 - 20:00
- Information Services Opening Times,Saturday: 06:00 - 19:30
- Information Services Opening Times,Sunday: 08:10 - 19:30
Staff Help Available
- Staff Help Available,Monday to Friday: 05:55 - 21:00
- Staff Help Available,Saturday: 06:00 - 21:00
- Staff Help Available,Sunday: 08:10 - 20:00
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Customer Help Points
Yes
Located on platform 2.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are only made audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
- Waiting rooms,Monday to Friday: 05:55 - 20:00
- Waiting rooms,Saturday: 06:00 - 19:30
- Waiting rooms,Sunday: 08:10 - 19:30
Located on Platform 3. Available during opening hours
Seating area
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Wickford Car Park 1
8 spaces
Wickford Car Park 2
Not Specified
Accessible car park equipment
Wickford Car Park 1
Wickford Car Park 2
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:55 - 21:00
- Staff help available,Saturday: 06:00 - 21:00
- Staff help available,Sunday: 08:10 - 20:00
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Customer Help Points
Yes
Located on platform 2.
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.
Accessible Toilets
Available
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:55 - 20:00
- Waiting Rooms,Saturday: 06:00 - 19:30
- Waiting Rooms,Sunday: 08:10 - 19:30
Located on Platform 3. Available during opening hours
Seating Area
Available
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
416 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Off-peak rate £5.80
- Rate per day £8.20
- Rate on Saturday £4.90
- Rate on Sunday £4.90
- Rate per week £39.44
- Rate per month £140.00
- Rate per 3 months £390.00
- Rate per year £1370.00
Notes
£69.00 Flexi ticket
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
11 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £2130.00
Refreshment Facilities
Available
Coffee kiosk
Shops
Available
Coffee Link
Public Telephones
No
Bicycle Storage
Spaces
56 spaces
Type of Storage
Compounds, Stands & Racks
Location
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Substitute bus services call at the bus stop at station entrance
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
