Last updated:Today at 10:00
Train companies affected:South Western Railway
Wickford (WIC)
Wickford station, Station Approach, Wickford, Essex, SS11 7AT
Platform changeover time
If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:
Telephone: 0800 028 2878 (free from landlines and mobiles)
Text Type: 18001 0800 028 2878
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 05:55 - 20:00
- Opening Hours Saturday: 06:00 - 19:30
- Opening Hours Sunday: 08:10 - 19:30
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
Customer Information Screens
- Departure Screens
- Announcements
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 05:55 - 20:00
- Information Services Opening Times Saturday: 06:00 - 19:30
- Information Services Opening Times Sunday: 08:10 - 19:30
Staff Help Available
- Staff Help Available Monday to Friday: 05:55 - 21:00
- Staff Help Available Saturday: 06:00 - 21:00
- Staff Help Available Sunday: 08:10 - 20:00
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Customer Help Points
Yes
Located on platform 2.
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
Some step-free access to all platforms - please check details.
This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.
This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 05:55 - 20:00
- Waiting rooms Saturday: 06:00 - 19:30
- Waiting rooms Sunday: 08:10 - 19:30
Closed until further notice
on platform 2 and platform 3
Seating area
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
Wickford Car Park 1
8 spaces
Wickford Car Park 2
Not Specified
Accessible car park equipment
Wickford Car Park 1
Wickford Car Park 2
Staff Help
Staff help available
- Staff help available Monday to Friday: 05:55 - 21:00
- Staff help available Saturday: 06:00 - 21:00
- Staff help available Sunday: 08:10 - 20:00
Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.
Customer Help Points and Meeting Point
Yes
Located on platform 2.
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Toilets
Yes
The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.
Accessible Toilets
Yes
Baby Changing
No
Waiting Rooms
- Waiting Rooms Monday to Friday: 05:55 - 20:00
- Waiting Rooms Saturday: 06:00 - 19:30
- Waiting Rooms Sunday: 08:10 - 19:30
Closed until further notice
on platform 2 and platform 3
Seating Area
Yes
Station Car Park
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
409 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £9.00
- Rate on Saturday £4.50
- Rate on Sunday £4.50
- Rate per week £36.00
- Rate per month £126.00
- Rate per 3 months £359.00
- Rate per year £1256.00
Premium Bay
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
29 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per year £1950.00
Refreshment Facilities
Yes
Coffee kiosk, plus vending machine
Shops
Yes
Coffee Link
Pay Phones
No
Bicycle Storage
Spaces
56 spaces
Type of Storage
Compounds, Stands & Racks
Location
A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).
An additional 25-hoop cycle storage area is outside the front of the station.
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Substitute bus services call at the bus stop at station entrance
Local Bus stops outside station. Wickford is a PlusBus location click here to see the PlusBus map
