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Wickford (WIC)

Wickford station, Station Approach, Wickford, Essex, SS11 7AT

Platform changeover time

If you are changing services at Wickford from / to Southminster from / towards London Liverpool Street and require Passenger Assistance, a minimum 15 minutes changeover time is required between services. There is no step-free access between platforms 1 & 2 and 3 & 4. A route needs to be taken via an underpass. This is approximately 560 metres (6 minutes) long. If you require assistance between platforms, we recommend that you book Passenger Assistance in advance. Please contact our Assisted Travel Team for more information:

  • Telephone: 0800 028 2878 (free from landlines and mobiles)

  • Text Type: 18001 0800 028 2878

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 05:55 - 20:00
  • Opening Hours Saturday: 06:00 - 19:30
  • Opening Hours Sunday: 08:10 - 19:30
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard note

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point

Customer Information Screens

  • Departure Screens
  • Announcements
  • Arrival Screens

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:55 - 20:00
  • Information Services Opening Times Saturday: 06:00 - 19:30
  • Information Services Opening Times Sunday: 08:10 - 19:30

Staff Help Available

  • Staff Help Available Monday to Friday: 05:55 - 21:00
  • Staff Help Available Saturday: 06:00 - 21:00
  • Staff Help Available Sunday: 08:10 - 20:00

Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.

Customer Help Points

Yes

Located on platform 2.

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access to all platforms - please check details.

This station has step free access to each platform. HOWEVER PLEASE NOTE, not step free between platforms. Southend platform is step free from the car park and the London bound entrance is via Market avenue approximately 10 min walk away.

This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

Yes

Waiting rooms
  • Waiting rooms Monday to Friday: 05:55 - 20:00
  • Waiting rooms Saturday: 06:00 - 19:30
  • Waiting rooms Sunday: 08:10 - 19:30

Located on Platform 3. Available during opening hours

Seating area

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

Wickford Car Park 1

8 spaces

Wickford Car Park 2

Not Specified

Accessible car park equipment

Wickford Car Park 1

Wickford Car Park 2

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:55 - 21:00
  • Staff help available Saturday: 06:00 - 21:00
  • Staff help available Sunday: 08:10 - 20:00

Mobile assistance teams operate within the area and can be available for booked assistance. Customers wanting to turn up and go can do so when the ticket office is open and will be assisted as soon as possible. Booking is recommended.

Customer Help Points and Meeting Point

Yes

Located on platform 2.

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Toilets

Yes

The toilets are located on Platform 3. Accessible toilet is located in the T/O compound and is available during ticket office operation only.

Accessible Toilets

Yes

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:55 - 20:00
  • Waiting Rooms Saturday: 06:00 - 19:30
  • Waiting Rooms Sunday: 08:10 - 19:30

Located on Platform 3. Available during opening hours

Seating Area

Yes

Station Car Park

Car Parking Availability
  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

409 spaces

Accessible spaces

8 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £5.60
  • Rate per day £7.90
  • Rate on Saturday £4.70
  • Rate on Sunday £4.70
  • Rate per week £38.00
  • Rate per month £132.00
  • Rate per 3 months £377.00
  • Rate per year £1319.00
Notes

£66.00 Flexi ticket

Premium Bay

Car Parking Availability
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes
Spaces

29 spaces

Accessible car park equipment

Yes

Impaired mobility set down/pick up points available

No

Car park CCTV

No

Parking charges

Parking charges apply

  • Rate per year £2048.00

Refreshment Facilities

Yes

Coffee kiosk

Shops

Yes

Coffee Link

Bicycle Storage

Spaces

56 spaces

Type of Storage

Compounds, Stands & Racks

Location

A secure 50-space cycle compound is available in the car park(key fob required, speak to station staff for availability).

An additional 25-hoop cycle storage area is outside the front of the station.

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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