Last updated:Today at 00:03
Train companies affected:South Western Railway
Witham (WTM)
Witham station, Albert Road, Witham, Essex, CM8 2BS
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 22:00
- Opening Hours Saturday: 06:15 - 21:00
- Opening Hours Sunday: 06:45 - 21:00
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Office
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available From Staff
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information Screens
- Departure Screens
- Announcements
Information Services Opening Times
- Information Services Opening Times Monday to Friday: 04:45 - 02:00
- Information Services Opening Times Saturday: 04:45 - 02:00
- Information Services Opening Times Sunday: 06:00 - 02:00
Information from staff at this station is available during scheduled station opening hours, as above. Help points are also available for customers to use during these times.
Staff Help Available
- Staff Help Available Monday to Friday: 04:45 - 02:00
- Staff Help Available Saturday: 04:45 - 02:00
- Staff Help Available Sunday: 06:00 - 02:00
Assistance is provided by station staff for all advertised train services. Booking is recommended but not required.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Inside the station entrance from Albert Road, located next to the ticket office
Inside the station entrance from the station car park, located next to the lifts
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Luggage Storage
No
Lost Property
- Lost Property Monday to Sunday & Public Holidays: Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This station has step free access to all platforms, from both entrances, via lifts.
This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on relevant platform.
Ticket barriers and gates
No
Accessible ticket machines
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
- Waiting rooms Monday to Friday: 06:00 - 22:00
- Waiting rooms Saturday: 06:00 - 22:00
- Waiting rooms Sunday: 06:00 - 22:00
The waiting rooms are located in the station buildings on Platforms 1/2 (for trains towards London), and Platform 3/4 (for trains towards Colchester and Ipswich, and Braintree).
Seating area
Yes
Wheelchairs available
Yes
Getting to and from the station
Accessible taxis here
Yes
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point
No
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Staff Help
Staff help available
- Staff help available Monday to Friday: 04:45 - 02:00
- Staff help available Saturday: 04:45 - 02:00
- Staff help available Sunday: 06:00 - 02:00
Assistance is provided by station staff for all advertised train services. Booking is recommended but not required.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on one of the ticket machines at this station
By using one of the two Help Points at this station
Customer Help Points and Meeting Point
Yes
Help points can be found at the following location(s):
Inside the station entrance from Albert Road, located next to the ticket office
Inside the station entrance from the station car park, located next to the lifts
Helpline
- Helpline Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Toilets
Yes
The male and the female toilets are located in the station building on Platform 2 (for trains towards London). There are two accessible toilets available for radar key holders - one can be accessed via the waiting room on Platform 3 (for trains towards Colchester and Ipswich), and the other is inside the station building on Platforms 1/2 (for trains towards London). All toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:00 - 22:00Saturday 06:00 - 22:00Sunday 06:00 - 22:00
Accessible Toilets
Yes
Baby Changing
Yes
Waiting Rooms
- Waiting Rooms Monday to Friday: 06:00 - 22:00
- Waiting Rooms Saturday: 06:00 - 22:00
- Waiting Rooms Sunday: 06:00 - 22:00
The waiting rooms are located in the station buildings on Platforms 1/2 (for trains towards London), and Platform 3/4 (for trains towards Colchester and Ipswich, and Braintree).
Seating Area
Yes
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability Monday to Friday: Yes
- Car Parking Availability Saturday: Yes
- Car Parking Availability Sunday: Yes
Spaces
406 spaces
Accessible spaces
8 spaces
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
No
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per day £8.80
- Rate on Saturday £4.00
- Rate on Sunday £4.00
- Rate per week £40.00
- Rate per month £140.00
- Rate per 3 months £400.00
- Rate per year £1400.00
ATM
Yes
Refreshment Facilities
Yes
LocoEspresso coffee shop
Free water refill point located on Platform 3 (for trains towards Colchester and Ipswich)
Pay Phones
No
Bicycle Storage
Spaces
46 spaces
Type of Storage
Stands
Location
There are 17 cycle stands located in between the accessible car parking bays in the station car park. A further four cycle stands are next to the same parking bays, and two sheltered stands are next to the car park exit.
Sheltered
Yes
CCTV
No
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops on Albert Road. When this station is being used as a rail-to-bus hub for pre-planned engineering works, buses will pick up and drop off in the main station car park.
