Wivenhoe (WIV)
Wivenhoe station, Station Road, Wivenhoe, Essex, CO7 9DJ
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
The Ladies toilets are out of order at Wivenhoe station.
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:10 - 20:30
- Opening Hours,Saturday: 06:15 - 20:30
- Opening Hours,Sunday: 09:15 - 16:15
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:30 - 20:30
- Information Services Opening Times,Saturday: 06:15 - 20:30
- Information Services Opening Times,Sunday: 09:15 - 16:15
Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.
Staff Help Available
- Staff Help Available,Monday to Friday: 05:30 - 20:30
- Staff Help Available,Saturday: 06:15 - 20:30
- Staff Help Available,Sunday: 09:15 - 16:15
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
Next to the cycle parking stands in the station carpark, fixed to a short white post
Customer Services Notes
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Sunday & Public Holidays: Available
CCTV at the Station
Yes
Help Point location
Help Points are only available in limited locations
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
Some step-free access, may be in one direction only - please check details.
This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.
This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the ticket office.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
- Waiting rooms,Monday to Friday: 05:50 - 20:00
- Waiting rooms,Saturday: 05:50 - 20:00
- Waiting rooms,Sunday: 09:15 - 16:15
The main waiting room is located in the booking hall so is available when the ticket office is open.
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Available
Details of nearest taxis are shown on station information poster
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Disabled Blue Badge holders are exempt from parking charges.
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:30 - 20:30
- Staff help available,Saturday: 06:15 - 20:30
- Staff help available,Sunday: 09:15 - 16:15
Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.
What assistance is available for customers using this station?
Board and alight
Ramp assistance
Luggage (on and off train only)
Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
By speaking with a member of station staff
By calling 0345 600 7245 (option 4)
By selecting the help button on the ticket machine at this station
By using one of the two Help Points at this station
Customer Help Points
Yes
Help points can be found at the following location(s):
Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building
Next to the cycle parking stands in the station carpark, fixed to a short white post
Helpline
- Helpline,Monday to Sunday: 08:00 - 20:00
08:00 - 20:00
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Nearest accessible station
Help Point location
Help Points are only available in limited locations
Toilets
Available
The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:
Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15
Accessible Toilets
Unavailable
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:50 - 20:00
- Waiting Rooms,Saturday: 05:50 - 20:00
- Waiting Rooms,Sunday: 09:15 - 16:15
The main waiting room is located in the booking hall so is available when the ticket office is open.
Seating Area
Available
Operator
National Car Parks Ltd
Car Parking Availability
- Car Parking Availability,Monday to Friday: Available
- Car Parking Availability,Saturday: Available
- Car Parking Availability,Sunday: Available
Spaces
50 spaces
Accessible spaces
3 spaces
Accessible car park equipment
Yes
Disabled Blue Badge holders are exempt from parking charges.
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £1.00
- Off-peak rate £5.45
- Rate per day £7.65
- Rate on Saturday £4.40
- Rate on Sunday £4.40
- Rate per week £30.35
- Rate per month £146.00
- Rate per 3 months £423.00
- Rate per year £1479.00
Refreshment Facilities
Available
'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries
Public Telephones
No
Post Boxes
Available
Bicycle Storage
Spaces
46 spaces
Type of Storage
Stands & Racks
Location
There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, at the front of the station.
