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Last updated:Today at 08:14
Train companies affected:South Western Railway

Wivenhoe (WIV)

Wivenhoe station, Station Road, Wivenhoe, Essex, CO7 9DJ

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours Monday to Friday: 06:10 - 20:30
  • Opening Hours Saturday: 06:15 - 20:30
  • Opening Hours Sunday: 09:15 - 16:15
Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Office
  • Collect tickets at Ticket Machine
Accessible ticket machines

Yes

Induction loop

Yes

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • Load smartcard at Ticket Office
  • Load smartcard at Ticket Machine
Smartcard validators

Yes

Smartcard notes

Greater Anglia Smartcards can be obtained from www.greateranglia.co.uk/smart

Information Available From Staff

  • Yes - from help point
  • Yes - from ticket office

Customer Information Screens

  • Departure Screens
  • Announcements

Information Services Opening Times

  • Information Services Opening Times Monday to Friday: 05:30 - 20:30
  • Information Services Opening Times Saturday: 06:15 - 20:30
  • Information Services Opening Times Sunday: 09:15 - 16:15

Information from staff at this station is available during scheduled staffing hours, as above. Help points are also available for customers to use 24/7.

Staff Help Available

  • Staff Help Available Monday to Friday: 05:30 - 20:30
  • Staff Help Available Saturday: 06:15 - 20:30
  • Staff Help Available Sunday: 09:15 - 16:15

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building

  • Next to the cycle parking stands in the station carpark, fixed to a short white post

Customer Services Notes

Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage Storage

No

Lost Property

  • Lost Property Monday to Sunday & Public Holidays: Yes

CCTV at the Station

Yes

Station Accessibility

Step-free access

Some step-free access, may be in one direction only - please check details.

This station has step free access to Platform 1 (for trains towards Colchester and London) only. Platform 2 (for trains towards Clacton-on-Sea and Walton-on-the-Naze) can only be accessed via a stepped footbridge or via a public footpath from Clifton Terrace, which has steps between the road and the footpath.

This station is a category B3 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the ticket office.

Ticket barriers and gates

No

Accessible ticket machines

Yes

Induction loop

Yes

Ramp for train access

Yes

Accessible Toilets

No

Waiting rooms
  • Waiting rooms Monday to Friday: 05:50 - 20:00
  • Waiting rooms Saturday: 05:50 - 20:00
  • Waiting rooms Sunday: 09:15 - 16:15

The main waiting room is located in the booking hall so is available when the ticket office is open.

Seating area

Yes

Wheelchairs available

Yes

Getting to and from the station

Accessible taxis here

Yes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up point

No

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Disabled Blue Badge holders are exempt from parking charges.

Staff Help

Staff help available
  • Staff help available Monday to Friday: 05:30 - 20:30
  • Staff help available Saturday: 06:15 - 20:30
  • Staff help available Sunday: 09:15 - 16:15

Assistance at this station is provided by a staff member during staffing hours. On board conductors also operate on this route and can provide assistance to board and alight at all times. Booking is recommended.

What assistance is available for customers using this station?

  • Board and alight

  • Ramp assistance

  • Luggage (on and off train only)

  • Ticket sale on board

How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff

  • By calling 0345 600 7245 (option 4)

  • By selecting the help button on the ticket machine at this station

  • By using one of the two Help Points at this station

Customer Help Points and Meeting Point

Yes

Help points can be found at the following location(s):

  • Platform 1 (for trains towards Colchester and London) - Between the side entrance to this platform and the ticket machine, fixed to the platform-facing wall of the station building

  • Next to the cycle parking stands in the station carpark, fixed to a short white post

Helpline
  • Helpline Monday to Sunday: 08:00 - 20:00

08:00 - 20:00

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Nearest accessible station

Toilets

Yes

The toilets are located in the station building on Platform 1 (for trains towards Colchester and London) and are accessed via the booking hall. Toilets at this station are scheduled to be open at the following times:

Monday - Friday 06:10 - 20:30Saturday 06:15 - 20:30Sunday 09:15 - 16:15

Accessible Toilets

No

Baby Changing

No

Waiting Rooms

  • Waiting Rooms Monday to Friday: 05:50 - 20:00
  • Waiting Rooms Saturday: 05:50 - 20:00
  • Waiting Rooms Sunday: 09:15 - 16:15

The main waiting room is located in the booking hall so is available when the ticket office is open.

Seating Area

Yes

Car Parking Availability

  • Car Parking Availability Monday to Friday: Yes
  • Car Parking Availability Saturday: Yes
  • Car Parking Availability Sunday: Yes

Spaces

55 spaces

Accessible spaces

2 spaces

Accessible car park equipment

Yes

Disabled Blue Badge holders are exempt from parking charges.

Impaired mobility set down/pick up points available

No

Car park CCTV

Yes

Parking charges

Parking charges apply

  • Rate per hour £1.00
  • Off-peak rate £5.20
  • Rate per day £7.30
  • Rate on Saturday £4.20
  • Rate on Sunday £4.20
  • Rate per week £29.00
  • Rate per month £140.00
  • Rate per 3 months £404.00
  • Rate per year £1414.00

Refreshment Facilities

Yes

'Steam' coffee shop serving hot and cold drinks, newspapers, confectionary, and pastries

Shops

Yes

Photo-Me digital passport photos

Bookshelf in the booking hall for books to borrow.

Pay Phones

No

Post Boxes

Yes

Bicycle Storage

Spaces

46 spaces

Type of Storage

Stands & Racks

Location

There are five cycle stands between the main station entrance and the Community Station Garden, and a further ten cycle stands are in the station carpark. A sheltered cycle parking area providing 16 spaces is located between the main station entrance and the side entrance to Platform 1 (for trains towards Colchester and London).

Sheltered

Yes

CCTV

Yes

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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