Last updated:Today at 23:36
Train companies affected:Southeastern, Thameslink
Last updated:Today at 21:25
Train companies affected:Avanti West Coast, Caledonian Sleeper, Northern, TransPennine Express
Woking (WOK)
Woking station, Station Approach, Woking, Surrey, GU22 7AE
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 06:00 - 22:10
- Opening Hours,Saturday: 06:00 - 22:10
- Opening Hours,Sunday: 07:15 - 22:10
Times shown are for the main ticket office on Platform 5. The opening times for the ticket office on platform 1 are Monday to Friday 0630 - 1330. Saturday 0730 - 1430. Closed on Sunday.
Location
A Ticket Vending Machine with a video help link is located in booking hall of both entrances.
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Woking ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday: 04:00 - 02:00
Staff Help Available
- Staff Help Available,Monday to Friday: Available
- Staff Help Available,Saturday: Available
- Staff Help Available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Woking.
Trolleys
Available
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are throughout this station
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Available
Wide access gate available.
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Trolleys
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Wide access gates - underneath Ticket Barrier and gates
There are automatic wide aisle gates that are less than 0.9 metres wide
Getting to and from the station
Accessible taxis here
Available
Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
Woking Oriental Road Car Park - September 2023
6 spaces
Woking Premium Car Park - September 2023
6 spaces
Woking Oriental Road Car Park - September 2023
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available,Monday to Friday: Available
- Staff help available,Saturday: Available
- Staff help available,Sunday: Available
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Available
Baby Changing
Available
Baby changing facilities in accessible toilets.
Waiting Rooms
Available
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Woking Oriental Road Car Park
Spaces
570 spaces
Accessible spaces
6 spaces
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £2.10
- Off-peak rate £6.40
- Rate per day £12.80
- Rate on Saturday £6.40
- Rate on Sunday £6.40
- Rate per week £51.00
- Rate per month £179.50
- Rate per 3 months £538.50
- Rate per year £1795.00
Notes
RingGo Code 2008.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £6.40.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £19.20.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Register for Complimentary Blue Badge Parking.
Woking Premium Car Park
Spaces
20 spaces
Accessible spaces
6 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £9.50
- Rate per day £18.90
- Rate on Saturday £9.50
- Rate on Sunday £9.50
Notes
RingGo Code 2019.
Bank Holiday £9.50.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £28.50.
ATM
Available
Refreshment Facilities
Available
A coffee kiosk between Platforms 2 and 3. A cafe between Platforms 2 and 3. Starbucks on Platform 4. Vending machines on all platforms.
Shops
Available
Public Telephones
Yes
Bicycle Storage
Spaces
456 spaces
A New Cycle Hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton Dock0208 232 3931www.bromptondock.co.uk
Launch date October 2013
More Information
Transport Links
Station Forecourt (off Oriental Road).
Yes
Information to plan your onward journey is available in a printable format here
WOKING - HEATHROW AIRPORT "RailAir" daily, regular coach service, departs from the station forecourt. For times: www.railair.com
Brompton Dock0208 232 3931www.bromptondock.co.uk
Launch date October 2013
