Last updated:Today at 19:13
Train companies affected:South Western Railway
Woking (WOK)
Woking station, Station Approach, Woking, Surrey, GU22 7AE
Station Information
Ticket Office
Opening Hours
- Opening Hours Monday to Friday: 06:00 - 22:10
- Opening Hours Saturday: 06:00 - 22:10
- Opening Hours Sunday: 07:15 - 22:10
Times shown are for the main ticket office on Platform 5. The opening times for the ticket office on platform 1 are Monday to Friday 0630 - 1330. Saturday 0730 - 1430. Closed on Sunday.
Location
In booking hall of both entrances
Ticket Machines
Yes
Collection of pre-purchased tickets
- Pick up tickets at Ticket Machine
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard notes
Woking ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available From Staff
- Yes - from help point
Customer Information Screens
No
Information Services Opening Times
- Information Services Opening Times Monday to Sunday: 04:00 - 02:00
Staff Help Available
- Staff Help Available Monday to Friday: Yes
- Staff Help Available Saturday: Yes
- Staff Help Available Sunday: Yes
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Luggage Storage
No
Lost Property
- Lost Property Monday to Friday: 07:30 - 19:00
- Lost Property Saturday to Sunday: No
- Lost Property Public Holidays: No
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Woking.
Trolleys
Yes
CCTV at the Station
Yes
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Yes
Wide access gate available.
Accessible ticket machines
Yes
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Height adjusted ticket office counter
Yes
Induction loop
Yes
Ramp for train access
Yes
Accessible Toilets
Yes
Waiting rooms
Yes
The waiting rooms on Platforms 1 and 5 are closed until further notice.
Seating area
Yes
Wheelchairs available
Yes
Trolleys
Yes
Getting to and from the station
Accessible taxis here
Yes
Accessible taxis are available outside both station entrances. Please ask a member of staff if you require assistance.
Impaired mobility set down/pick-up point
No
Accessible spaces
Woking Oriental Road Car Park - September 2023
6 spaces
Woking Premium Car Park - September 2023
6 spaces
Accessible car park equipment
No
Staff Help
Staff help available
- Staff help available Monday to Friday: Yes
- Staff help available Saturday: Yes
- Staff help available Sunday: Yes
Customer Help Points and Meeting Point
Yes
Help points are available on all platforms
Helpline
- Helpline Monday to Friday: Yes
- Helpline Saturday: Yes
- Helpline Sunday: Yes
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train.
Toilets
Yes
The toilets are located on Platform 2/4 and Platform 5. The National key toilets are located on Platform 1, Platforms 2/4 and Platform 5; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: [email protected].
Accessible Toilets
Yes
Baby Changing
Yes
Female toilets,Male toilets
Waiting Rooms
Yes
The waiting rooms on Platforms 1 and 5 are closed until further notice.
Seating Area
Yes
Woking Oriental Road Car Park
Spaces
570 spaces
Accessible spaces
6 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per hour £2.10
- Off-peak rate £6.40
- Rate per day £12.80
- Rate on Saturday £6.40
- Rate on Sunday £6.40
- Rate per week £51.00
- Rate per month £179.50
- Rate per 3 months £538.50
- Rate per year £1795.00
Notes
RingGo Code 2008.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £6.40.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £19.20.
Woking Premium Car Park
Spaces
20 spaces
Accessible spaces
6 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
No
Car park CCTV
Yes
Parking charges
Parking charges apply
- Off-peak rate £9.50
- Rate per day £18.90
- Rate on Saturday £9.50
- Rate on Sunday £9.50
Notes
RingGo Code 2019.
Bank Holiday £9.50.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £28.50.
ATM
Yes
Refreshment Facilities
Yes
A coffee kiosk between Platforms 2 and 3. A cafe between Platforms 2 and 3. Starbucks on Platform 4. Vending machines on all platforms.
Shops
Yes
Pay Phones
Yes
Bicycle Storage
Spaces
456 spaces
A New Cycle Hub includes 24 hour access, full CCTV coverage and maintenance tools.
Type of Storage
Compounds
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
Brompton Dock0208 232 3931www.bromptondock.co.uk
Launch date October 2013
More Information
Transport Links
Station Forecourt (off Oriental Road).
Yes
Information to plan your onward journey is available in a printable format here
WOKING - HEATHROW AIRPORT "RailAir" daily, regular coach service, departs from the station forecourt. For times: www.nationalexpress.com/coaches
Brompton Dock0208 232 3931www.bromptondock.co.uk
Launch date October 2013
