Wokingham (WKM)
Wokingham station, Station Approach, Wokingham, Berkshire, RG40 2AP
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:45 - 20:35
- Opening Hours,Saturday: 06:10 - 20:25
- Opening Hours,Sunday: 08:00 - 18:30
Location
At the entrance to platform 2 and in the booking hall
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- Load smartcard at Ticket Office
- Load smartcard at Ticket Machine
Smartcard validators
Yes
Smartcard note
Wokingham ticket office can issue new smartcards and sell tickets to smartcards including Flexi Seasons.
Information Available
- Yes - from ticket office
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:45 - 23:30
- Information Services Opening Times,Saturday: 05:45 - 23:30
- Information Services Opening Times,Sunday: 08:00 - 20:00
Staff Help Available
- Staff Help Available,Monday to Friday: 06:00 - 23:30
- Staff Help Available,Saturday: 06:00 - 23:30
- Staff Help Available,Sunday: 08:00 - 20:00
Customer Help Points
Yes
Help points are available on all platforms
Customer Services Notes
Please contact our Customer Service Centre on 0345 6000 650
Left Luggage
Unavailable
Lost Property
- Lost Property,Monday to Friday: 07:30 - 19:00
- Lost Property,Saturday to Sunday: Unavailable
- Lost Property,Public Holidays: Unavailable
Opening times are for the Lost Property office at London Waterloo. There is no Lost Property office at Wokingham.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
Step-free category A Station - This station has step-free access to all platforms.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Waiting rooms
- Waiting rooms,Monday to Friday: 05:45 - 20:35
- Waiting rooms,Saturday: 06:10 - 20:25
- Waiting rooms,Sunday: 08:00 - 18:30
Heated area within the booking hall. Seating is compliant with code of practice.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Available
Set down and pick up point outside station entrance.
Accessible spaces
Not Specified
Parking is chargeable for all vehicles except registered Blue Badge holders.
Accessible car park equipment
No
Impaired mobility set-down/ pick-up point note
This is a combined drop-off and pick-up point
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is uncovered
Dimensions of set-down/ pick-up spaces
The bays at the drop-off and/or pick-up point and/or waiting area measure 2.4 x 4.8m but side zone <1.2m wide
Number of set-down/ pick-up spaces
There is space for more than 5 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Friday: 06:00 - 23:30
- Staff help available,Saturday: 06:00 - 23:30
- Staff help available,Sunday: 08:00 - 20:00
Customer Help Points
Yes
Help points are available on all platforms
Helpline
- Helpline,Monday to Friday: Available
- Helpline,Saturday: Available
- Helpline,Sunday: Available
24 hours a day, except Christmas Day and Boxing Day
Assistance from station staff is available to customers boarding and alighting trains, and moving through this station during staffed hours. Please make yourself known to staff at the Ticket Gateline. Outside of staffed hours, the guard will provide boarding and alighting assistance. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. During staffed hours, make yourself know to the station staff, or outside of these hours, make your presence known to the guard who will step-down onto the platform, or you can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Help Point location
There are Help Points
Toilets
Available
The toilets are located on Platform 1. The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Accessible Toilets
Available
The National key toilets are located on Platform 1; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours.
Baby Changing
Unavailable
Waiting Rooms
- Waiting Rooms,Monday to Friday: 05:45 - 20:35
- Waiting Rooms,Saturday: 06:10 - 20:25
- Waiting Rooms,Sunday: 08:00 - 18:30
Heated area within the booking hall. Seating is compliant with code of practice.
Seating Area
Available
Sheltered waiting area
There is sheltered waiting
Spaces
531 spaces
Accessible car park equipment
No
Impaired mobility set down/pick up points available
Available
Set down and pick up point outside station entrance.
Car park CCTV
No
Parking charges
Parking charges apply
- Rate per hour £1.40
- Off-peak rate £4.40
- Rate per day £8.80
- Rate on Saturday £4.40
- Rate on Sunday £4.40
- Rate per week £35.50
- Rate per month £107.50
- Rate per 3 months £322.50
- Rate per year £1075.00
Notes
RingGo Code 77489.
Hourly rate available from 1200 from RingGo ONLY.
Bank Holiday £4.40.
Off-Peak from 1200 Monday to Friday.
Weekend ticket available from 0001 Friday until 0359 Tuesday £13.20.
Blue Badge parking
Parking spaces for Blue Badge holders are available at many of our stations. A valid European Blue Parking Badge must be clearly displayed when you park in a disabled parking space.
Parking is complimentary for Blue Badge holders who register via the link below. Where there are blue-badge parking spaces in short stay areas, charges do not apply but you must not park for longer than 20 minutes.
Refreshment Facilities
Available
Public Telephones
No
Bicycle Storage
Spaces
118 spaces
Type of Storage
Compounds, Stands & Racks
Location
Car park
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Station Forecourt
Taxi rank outside of station entrance.
Information to plan your onward journey is available in a printable format here
